Senior HR Automation & Process Excellence Analyst

SGS; Bogotá ciudad; Sur place; COP 90 000 000 - 140 000 000; Plein temps

Résumé du poste

SGS GBS Americas seeks a Senior HR Optimization & Automation Analyst in Bogotá to lead process optimization, automation, and AI-enabled transformation across HR Shared Services. You will partner with HR Operations, Talent Acquisition, HR Technology, IT, and global stakeholders to deliver scalable improvements and a superior employee experience.

The ideal candidate brings 5–7 years in HR operations or related fields, hands-on automation experience (Power Automate, UiPath), and strong analytical

Qualifications

• Bachelor's degree in a relevant field (as listed).
• 5–7 years of experience in HR Operations, Shared Services, GBS, Process Excellence, or related.
• Proven experience leading process optimization and transformation initiatives.
• Hands-on experience with automation and digital solutions.
• Experience with HR Shared Services or Global Business Services is highly desirable.
• Strong analytical, problem-solving, stakeholder management, and project leadership skills.
• Experience with Power Automate, Power Platform, UiPath, Power BI, AI/Generative AI, HRIS/ATS platforms, or similar technologies.
• Knowledge of Lean, Six Sigma, BPM, process mapping, and continuous improvement methodologies.
• Advanced/Fluent English – C1 minimum mandatory.
• Experience working with multinational and cross-functional teams.

Responsabilités

• Lead end-to-end HR process analysis, redesign, standardization, and continuous improvement.
• Identify inefficiencies, bottlenecks, and automation opportunities across HR processes.
• Design and implement automation solutions using Power Automate, UiPath, Automation Anywhere, and Microsoft Copilot Studio.
• Develop and implement AI use cases including AI assistants, copilots, knowledge agents, and intelligent workflows.
• Partner with HR Technology and IT on digital transformation, RPA, workflow automation, and system integrations.
• Define and monitor operational KPIs, dashboards, and performance metrics.
• Lead root cause analysis and continuous improvement initiatives.
• Develop business cases and ROI analyses for automation and transformation projects.
• Facilitate workshops and support change management, adoption, training, and communication initiatives.
• Act as a strategic advisor to HR leaders on process excellence, automation, AI, and digital transformation.

Connaissances

Strategic thinking

Stakeholder management

Project leadership

Analytical skills

Communication

Formation

Bachelor's degree in Industrial Engineering, Business Administration, Information Systems, HR, Organizational Psychology, Computer Science, Data Analytics, or related fields

Outils

Power Automate

Power Platform

UiPath

Power BI

AI/Generative AI tools

HRIS/ATS platforms

Copilot Studio

Description du poste

SGS GBS Americas seeks a Senior HR Optimization & Automation Analyst in Bogotá to lead process optimization, automation, and AI-enabled transformation across HR Shared Services. You will partner with HR Operations, Talent Acquisition, HR Technology, IT, and global stakeholders to deliver scalable improvements and a superior employee experience.

The ideal candidate brings 5–7 years in HR operations or related fields, hands-on automation experience (Power Automate, UiPath), and strong analytical