Senior ETRM Support Analyst - Endur (Training Provided)

Publicis Groupe; Bogotá; On-site; COP 90,000,000 - 130,000,000; Full time

Job summary

Publicis Sapient is seeking a Senior Support Analyst to provide Level 2 functional and technical support for ETRM platforms (Endur). The role ensures seamless end-of-day processing, stable trading operations, and timely resolution of issues across FO/MO/BO environments.

Training will be provided if Endur experience is not present at onboarding. The candidate will investigate incidents, perform health checks, and maintain runbooks and diagnostic documentation to strengthen operational readiness,

Qualifications

• 8+ years of experience in application support within complex enterprise systems (ETRM strongly preferred).
• Strong capabilities in SQL, log analysis, and diagnosing issues across application and database layers.
• Familiarity with ITIL processes for incident, problem, and change management.
• Excellent communication skills; proven track record in client-facing support roles.
• Direct Endur knowledge is a plus but not mandatory — structured training will be provided as part of onboarding.

Responsibilities

• Investigate and resolve application incidents, triage and close service requests across trading operations.
• Perform health checks and EOD monitoring with a focus on stability and timely P&L reporting.
• Analyze recurring problems, log permanent fix plans, and contribute to system reliability.
• Support UAT and regression tests during change rollouts.
• Maintain runbooks, SOPs, and diagnostic documentation to strengthen operational readiness.
• Act as a subject-matter escalation point once trained, ensuring extended-hour coverage when required.

Skills

8+ years experience

Application support

SQL

Log analysis

ITIL processes

Client-facing

Endur knowledge

Tools

OpenJVS

OpenComponents

Job description

Publicis Sapient is seeking a Senior Support Analyst to provide Level 2 functional and technical support for ETRM platforms (Endur). The role ensures seamless end-of-day processing, stable trading operations, and timely resolution of issues across FO/MO/BO environments.

Training will be provided if Endur experience is not present at onboarding. The candidate will investigate incidents, perform health checks, and maintain runbooks and diagnostic documentation to strengthen operational readiness,