Senior Data Engineer

Talento; Colombia; Presencial; COP 90.000.000 - 160.000.000; Jornada completa

Descripción de la vacante

Talento is seeking a Technical Support & Data Integration Engineer to support a cloud-based data platform and a growing customer base. This role focuses on solving complex technical problems across data pipelines, cloud infrastructure, and integrations, not a traditional help desk.

Ideal candidates will onboard new customers, support data integration and pipeline operations, and help automate and document support processes while growing into Data/Cloud Engineering or AI-driven operations.

Formación

• 5+ years of experience supporting cloud-based data platforms, integration environments, or technical SaaS products.
• Strong troubleshooting skills across complex technical environments.
• Proven ability to quickly learn unfamiliar technologies and investigate problems independently.
• Experience with databases and SQL, APIs and integrations, cloud infrastructure, networking.
• Hands-on scripting with Python, PowerShell, Bash, SQL, REST APIs.

Responsabilidades

• Establish and operate a structured technical support function for customers and internal teams.
• Own, triage, prioritize, and resolve incoming technical support requests.
• Investigate issues across databases, cloud infrastructure, networking, APIs, applications.
• Coordinate escalations with engineering and other technical teams when necessary.
• Create and maintain runbooks and knowledge base articles to reduce recurring issues.

Conocimientos

Cloud data platforms

Troubleshooting

Data onboarding

Scripting (Python/PowerShell/Bash)

APIs & integrations

Herramientas

Fivetran

Snowflake

Docker

Git

AWS

Azure

Descripción del empleo

Technical Support & Data Integration Engineer

About the Role

We are seeking a highly technical and versatile Technical Support & Data Integration Engineer to support our growing cloud-based data and analytics platform and expanding customer base.

This is not a traditional help desk role. We are looking for someone who enjoys solving complex technical problems, working across multiple technologies, and quickly learning new systems. The ideal candidate is equally comfortable troubleshooting data pipelines, cloud infrastructure, networking, databases, APIs, and integrations.

You will play a critical role in customer onboarding, platform operations, data integration support, and technical issue resolution while helping improve automation, documentation, and support processes.

This position offers an excellent opportunity for someone interested in growing into Data Engineering, Cloud Engineering, Automation, or AI-assisted development and operations.

Key Responsibilities

Technical Support & Incident Management

• Establish and operate a structured technical support function for customers and internal teams.
• Own, triage, prioritize, and resolve incoming technical support requests.
• Investigate issues across:
• Databases
• Cloud infrastructure
• Networking
• APIs
• Applications
• Coordinate escalations with engineering and other technical teams when necessary.
• Communicate clearly with customers regarding issue status, root cause, resolution, and next steps.

Data Integration & Customer Onboarding

• Support onboarding of new customers onto the data platform.
• Configure, monitor, and troubleshoot Fivetran connectors and data pipelines.
• Diagnose and resolve:
• Source connectivity issues
• Synchronization failures
• CDC (Change Data Capture) issues
• Data ingestion and transformation problems
• Validate successful operation of data pipelines and integrations in collaboration with engineering teams.
• Provide operational support for environments hosted in AWS and Microsoft Azure.
• Troubleshoot cloud infrastructure and connectivity issues involving:
• VPCs and VNets
• Security Groups and Network Security Rules
• VPNs
• DNS
• Firewalls
• Virtual Machines
• RDS
• Monitoring and logging platforms
• Use scripting and automation to streamline support operations and reduce recurring issues.
• Develop diagnostic tools and utilities using:
• Python
• PowerShell
• Bash
• SQL
• REST APIs
• Create and maintain:
• Runbooks
• Knowledge base articles
• Identify patterns in support requests and drive permanent solutions through automation and process improvements.

Required Qualifications

• 5+ years of experience supporting cloud-based data platforms, integration environments, or technical SaaS products.
• Strong troubleshooting skills across complex technical environments.
• Proven ability to quickly learn unfamiliar technologies and investigate problems independently.
• Experience working with:
• Databases and SQL
• APIs and integrations
• Cloud infrastructure
• Networking concepts
• Hands-on scripting experience with one or more of:
• Python
• PowerShell
• Bash
• SQL
• Experience supporting AWS and/or Microsoft Azure environments.
• Strong customer communication and stakeholder management skills.
• Ability to balance independent problem-solving with appropriate escalation to engineering teams.

Preferred Qualifications

• Hands-on experience with Fivetran.
• Experience supporting modern ELT/ETL platforms and data integration tools.
• Familiarity with:
• Snowflake
• Qlik
• Docker
• Git
• Exposure to data warehousing, analytics, or business intelligence environments.
• Experience working in SaaS, data, or cloud-native technology companies.
• Interest in AI-assisted tooling, automation, and modern engineering practices.