Senior AI Delivery Manager

Lean Tech; Colombia; Presencial; COP 300.176.000 - 412.743.000; Jornada completa

Descripción de la vacante

A leading tech organization in Colombia is seeking a Senior AI Delivery Manager to manage client relationships and ensure delivery excellence. The ideal candidate should have over 10 years of management experience, a strong background in project management, and advanced English skills. This is a hybrid position offering substantial professional development opportunities and a chance to work with international clients.

Servicios

Health insurance

Retirement plans

Performance-based bonuses

Professional development opportunities

Formación

• At least 10 years of proven experience in management.
• Qualified in project management.
• Proficient in management of software development lifecycle (SDLC).
• Demonstrating at least an advanced English level (C1).

Responsabilidades

• Manage client expectations and ensure delivery commitments are fulfilled.
• Implement delivery excellence best practices.
• Develop existing portfolio and acquire new clients.
• Guide the management team of the delivery unit.

Conocimientos

Management

Project Management

Strategy Development

Client Management

Leadership

Problem-Solving

Communication

Agile Methodologies

Educación

Master of Science in Technology Management (MSTM)

Master of Business Administration (MBA)

Descripción del empleo

Company Overview

Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting‑edge developments in multiple industries.

Position Title

Senior AI Delivery Manager

Location

Hybrid-Remote

What you will be doing

• Take care of Colombian-based clients, enterprises, and software companies, focusing on retail, manufacturing and logistics, media, and telco domains
• Be in charge of existing portfolio development and new logo acquisition
• Ensure client satisfaction by delivering an extraordinary experience within business goals
• Manage client expectations and ensure delivery commitments are fulfilled on scope, time, and within budget
• Implement delivery excellence best practices to guarantee both quality and an optimal level of operational efficiency
• Provide team members across the delivery unit with opportunities for continuous growth and personal development
• Keep members of the delivery unit well‑informed of corporate values, strategic goals, changes within the company, and general corporate news
• Motivate, guide, coach, and encourage the management team of the delivery unit together with the HR Business Partner
• Ensure the definition and implementation of career development and succession planning for team members
• Cooperate with the Client Success Leader and Client Partner to proactively identify and take up opportunities to enhance the level of client satisfaction
• Manage operating profit and loss, and cost optimization together with the financial partner
• Establish and maintain effective staffing
• Travel as per business needs

Requirements & Qualifications

• At least 10 years of proven experience in management
• Qualified in project management with a degree such as Master of Science in Technology Management (MSTM), Master of Business Administration (MBA), or similar
• Strong in developing and executing strategies to build and grow business from scratch
• Ready to be an example of a leader for the local community and build it from scratch
• Aware of the Colombia IT market and emerging technologies
• Used to working in a fast‑paced, dynamic, and entrepreneurial environment
• Focused on a manageable number of clients, necessary for providing an extraordinary client experience
• Taking extreme ownership of all project aspects: budget, scope, schedule, and quality
• Understanding the functionality and business models of a software development company
• Showing a proven track of team‑building and distributed team management
• Proficient in the management of software development lifecycle (SDLC) and Agile methodologies
• Advanced in project management techniques and tools, including basic revenue models, profit and loss modeling, cost‑to‑completion projections, project pricing models, project billing procedures, budget estimation techniques, and others
• Demonstrating at least an advanced English level (C1)

Soft Skills

• Leadership and mentoring capabilities, with an emphasis on guiding team members to achieve technical excellence and fostering a collaborative environment.
• Strong communication skills to effectively convey complex technical decisions and designs to non‑technical stakeholders.
• Proven ability to work collaboratively across various departments, promoting cooperation to identify issues proactively and develop comprehensive solutions.
• Exceptional problem‑solving and decision‑making skills to address unique and complex challenges independently and through teamwork.
• Demonstrated initiative in learning and understanding the business and industry to contribute strategically to project roadmaps in partnership with Product Managers.

Why you will love Lean Tech

• Join a powerful tech workforce and help us change the world through technology
• Professional development opportunities with international customers
• Collaborative work environment
• Career path and mentorship programs that will lead to new levels.
• Be recognized for outstanding performance and contributions through the SoftServe Awards
• Join a diverse community of professionals and collaborate in a stimulating enterprise environment
• Impact our global success and create exceptional customer experiences while being recognized by our Customer Hero Program
• Receive performance‑based bonuses and incentives for delivering exceptional results
• Take advantage of our comprehensive benefits packages, including health insurance, retirement plans, and more

Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.