Salesforce Solution Architect - Enhance & Operate

Slalom; Bogotá; Híbrido; COP 120.000.000 - 240.000.000; Jornada completa

Descripción de la vacante

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co‑create powerful customer experiences, modern ways of working, and meaningful impact.

What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible.

Formación

• 10+ years of CRM industry experience.
• Minimum 3 years of Salesforce platform experience (5+ years preferred).
• Proven ability to design and optimize business processes and integrate across disparate systems.
• Expert understanding of the Salesforce.com product suite including Salesforce 1, Sales Cloud, Service Cloud, Marketing Cloud, Platform and App Exchange.
• Configuration experience using the Salesforce.com point-and-click configuration interface.
• Awareness of programmatic solutions on the Salesforce platform including Apex and VisualForce.
• Understanding of the Salesforce.com data loader for data migration activities in Salesforce.com.
• Strong background in design and development of enterprise systems as part of a complete software product lifecycle.
• Familiarity with agile software delivery methodologies such as Scrum.
• Deep functional and technical understanding of SaaS, PaaS, IaaS and other Cloud Computing Services is a must.
• Knowledge of integration architecture as well as third‑party integration tools and ETL (Such as Informatica, Jitterbit etc.) with Salesforce.com.
• Excellent client‑facing written and oral communications skills.
• Active Salesforce certifications or ability to achieve relevant certifications upon hire.

Responsabilidades

• Expert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and App Clouds.
• Translate business requirements into well architected solutions that best leverage the Salesforce.com platform.
• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states.
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce.com implementation.
• Manage scope of solution and client expectations.
• Demonstrate thought leadership in taking advantage of the latest products, trends and tools (accelerating delivery with AI).
• Conduct reviews of functionality for ongoing projects to ensure that quality is at the highest level possible and appropriate design patterns are being used.
• Provides oversight and governance of all sold and managed Salesforce.com projects.
• Drives business development with the proper information, tools, and subject matter expertise to sell engagements and provide detailed estimates within the offering.
• Builds and develops relationships with partners like Salesforce.com and own joint sales pursuits with our partners.
• Coach and mentor junior team member; own responsibility for ongoing skill development.
• Serve as a mentor/lead and people manger within the team.

Conocimientos

CRM experience

Client communication

Leadership

Herramientas

Salesforce.com

Apex

Visualforce

Sales Cloud

Service Cloud

Descripción del empleo

In our Enterprise Capability, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, platform-certified experts across all enterprise applications, industry experts, organizational and cultural change consultants, and project delivery leaders.

What You’ll Do

• Expert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and App Clouds
• Translate business requirements into well architected solutions that best leverage the Salesforce.com platform
• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce.com implementation
• Manage scope of solution and client expectations
• Demonstrate thought leadership in taking advantage of the latest products, trends and tools (accelerating delivery with AI)
• Conduct reviews of functionality for ongoing projects to ensure that quality is at the highest level possible and appropriate design patterns are being used
• Provides oversight and governance of all sold and managed Salesforce.com projects
• Drives business development with the proper information, tools, and subject matter expertise to sell engagements and provide detailed estimates within the offering
• Builds and develops relationships with partners like Salesforce.com and own joint sales pursuits with our partners
• Coach and mentor junior team member; own responsibility for ongoing skill development
• Serve as a mentor/lead and people manger within the team
• Travel Requirements: Willingness to travel up to 25% for the Global Salesforce Team

What You’ll Bring

• 10+ years of CRM industry experience
• Minimum 3 years of Salesforce platform experience (5+ years preferred)
• Proven ability to design and optimize business processes and integrate business processes across disparate systems
• Expert understanding of the Salesforce.com product suite including Salesforce 1, Sales Cloud, Service Cloud, Marketing Cloud, Platform and the App Exchange
• Configuration experience using the Salesforce.com point-and-click configuration interface
• Awareness of programmatic solutions on the Salesforce platform including Apex and VisualForce
• Understanding of the Salesforce.com data loader for data migration activities in Salesforce.com
• Strong background in design and development of enterprise systems as part of a complete software product lifecycle
• Familiarity with agile software delivery methodologies such as Scrum
• Deep functional and technical understanding of SaaS, PaaS, IaaS and other Cloud Computing Services is a must
• Knowledge of integration architecture as well as third‑party integration tools and ETL (Such as Informatica, Jitterbit etc.) with Salesforce.com
• Excellent client‑facing written and oral communications skills
• Active Salesforce certifications or ability to achieve relevant certifications upon hire

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co‑create powerful customer experiences, modern ways of working, and meaningful impact.

What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.

• COPNIA: Positions involving engineering activities in Colombia require a valid professional license issued by the Consejo Profesional Nacional de Ingeniería (COPNIA). Candidates selected for roles subject to this requirement must provide evidence of the professional license and maintain compliance throughout employment.
• Working arrangements: At Slalom, we believe our best work happens through a combination of flexibility, autonomy, and meaningful in‑person collaboration. We operate in a hybrid work environment designed to support both individual productivity and team connection. All team members are expected to work from the office at least one day per week. Team members with direct reports and team members who are not currently staffed on a client engagement are expected to work from the office at least two days per week. Attendance expectations may be adjusted from time to time based on business needs and client requirements
• Accessibility Commitment:
  We are committed to fostering belonging and actively welcome applications from professionals with disabilities.
• Reasonable Accommodations:
  If you require any adjustments or assistive support to participate in our recruitment or assessment process, please let us know at the time of application. We are committed to providing an equitable and accessible experience.
• Disability Certification:
  As part of our compliance with applicable Colombian labor regulations, if applicable, candidates may be asked to provide a valid disability certificate issued by an authorized health entity (e.g., EPS, IPS, or other competent authority). Disclosure is voluntary and will be handled with appropriate confidentiality.