Salesforce Data Cloud Business Analyst — Agentforce

Upwork; Colombia; Presencial; COP 60.000.000 - 110.000.000; Jornada completa

Descripción de la vacante

Upwork seeks a Salesforce Business Analyst to bridge business requirements and technical solutions during a Salesforce Data Cloud implementation. You will collaborate with marketing, product, Salesforce admins, data teams, and other stakeholders to define use cases, data flows, and CRM optimization.

The role emphasizes requirements gathering, solution design, and hands-on configuration with Flow Builder and Agentforce. Enterprise experience is preferred; LATAM-ready candidates are welcome.

Formación

• 3–5+ years in Salesforce Business Analysis or a related Salesforce functional role.
• Experience using Salesforce Flow Builder.
• Salesforce administration experience or strong knowledge of Salesforce platform configuration.
• Experience with Agentforce.
• Strong understanding of Salesforce CRM processes, including Leads, Accounts, and Opportunities.
• Basic to intermediate SQL skills for data validation and analysis.
• Experience gathering and documenting business requirements.
• Experience facilitating stakeholder discussions.
• Ability to translate business needs into technical solutions.
• Excellent written and verbal communication skills.

Responsabilidades

• Gather requirements directly from marketing managers, product managers, and business stakeholders.
• Facilitate stakeholder discussions and translate business needs into actionable Salesforce solutions.
• Define and document Salesforce Data Cloud use cases.
• Design and optimize data flows and integrations within Salesforce Data Cloud.
• Support a greenfield Salesforce Data Cloud implementation rather than a direct migration of the existing platform.
• Configure and improve Salesforce workflows using Salesforce Flow Builder.
• Support Salesforce platform configuration and administration activities.
• Apply Agentforce capabilities to relevant Salesforce business processes and use cases.
• Support CRM processes involving Leads, Accounts, Opportunities, and related workflows.
• Use SQL to validate data, investigate discrepancies, and support analysis.
• Help ensure that data pipelines supporting analytics and reporting are accurate and reliable.
• Collaborate with data teams, Salesforce administrators, and business stakeholders to align functional and technical requirements.
• Communicate requirements, decisions, risks, and recommended solutions clearly to both technical and non-technical stakeholders.

Conocimientos

Salesforce BA

Salesforce Flow Builder

Salesforce administration/config

Agentforce

Salesforce CRM processes

SQL (data validation)

Requirements gathering

Stakeholder facilitation

Translate to technical solutions

Communication skills

Enterprise experience

Herramientas

Salesforce Flow Builder

Agentforce

SQL

Descripción del empleo

Upwork seeks a Salesforce Business Analyst to bridge business requirements and technical solutions during a Salesforce Data Cloud implementation. You will collaborate with marketing, product, Salesforce admins, data teams, and other stakeholders to define use cases, data flows, and CRM optimization.

The role emphasizes requirements gathering, solution design, and hands-on configuration with Flow Builder and Agentforce. Enterprise experience is preferred; LATAM-ready candidates are welcome.