Salesforce Administrator

Publicis Global Delivery; Bogotá ciudad; On-site; COP 49,440,000 - 62,624,000; Full time

Job summary

Publicis Global Delivery in Casablanca, Morocco is seeking a Salesforce Administrator to manage, optimize, and continuously improve our Salesforce environment. You will ensure data integrity, enable users, and support smooth integrations with other critical business systems to maximize platform value.

As a hands-on administrator, you will handle day-to-day user management, security settings, and customizations while following a standard SDLC.

Responsibilities

• Day-to-Day Administration: Manage user accounts, profiles, roles, security settings, and permissions to ensure appropriate data access and integrity.
• Customization and Development: Configure and build custom fields, flows, validation rules, reports, automations and dashboards to align the platform with evolving business needs.
• User Support and Training: Provide timely support to users, troubleshoot issues, address questions, and conduct training sessions to enhance user adoption and proficiency.
• Data Management: Ensure data quality and integrity through data imports, exports, cleansing, and de-duplication processes.
• System Integrations: Use managed package and out-of-the-box integrations to connect Salesforce with other critical business systems.
• Documentation and Best Practices: Document system changes and follow a standard SDLC process to ensure reliability and scalability.
• Continuous Improvement: Stay updated on Salesforce releases, identify opportunities for improvement, and propose enhancements to drive greater platform adoption and ROI.

Skills

Data integrity

User enablement

SDLC

Process improvement

Tools

Salesforce

Job description

We are looking for a detail-oriented and proactive Salesforce Administrator to manage, optimize, and continuously improve our Salesforce environment. You’ll play a key role in ensuring data integrity, user enablement, and smooth integrations across our business systems - helping our teams get the most out of the platform.

Casablanca, Morocco

Responsibilities

• Day-to-Day Administration: Manage user accounts, profiles, roles, security settings, and permissions to ensure appropriate data access and integrity.
• Customization and Development: Configure and build custom fields, flows, validation rules, reports, automations and dashboards to align the platform with evolving business needs.
• User Support and Training: Provide timely support to users, troubleshoot issues, address questions, and conduct training sessions to enhance user adoption and proficiency.
• Data Management: Ensure data quality and integrity through data imports, exports, cleansing, and de-duplication processes.
• System Integrations: Use managed package and out-of-the-box integrations to connect Salesforce with other critical business systems (e.g., enrichment tools, accounting software, marketing automation platform).
• Documentation and Best Practices: Document system changes and follow a standard SDLC process to ensure reliability and scalability. Champion Salesforce and business systems best practices within the organization.
• Continuous Improvement: Stay updated on Salesforce releases, identify opportunities for improvement, and propose enhancements to drive greater platform adoption and ROI.