Retail Assistant Manager - MAC - Fulltime Regular - Cartagena

The Estée Lauder Companies; Cartagena de Indias; On-site; COP 44,640,000 - 78,120,000; Full time

Job summary

The Estée Lauder Companies in Cartagena de Indias is seeking an Assistant Manager to support the Store Manager in leading a team of Sales Associates. You will coach staff to achieve sales, service and operational targets in a prestige beauty environment.

You will supervise day-to-day store operations, ensure excellent customer service, and drive performance during busy events and shifts. This role offers opportunities for career growth within the group.

Qualifications

• Proven retail experience preferably within cosmetics.
• Inspirational, authentic and personalized customer service.
• Previous supervisory experience with coaching/mentoring others to achieve sales and customer service targets.
• Retail operations experience including inventory management and cash reconciliation.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced environment.
• Experience with retail point-of-sale software.
• Proficiency in Microsoft Office.

Responsibilities

• Support the Store Manager to lead, coach and develop the team of Sales Associates to achieve sales and customer service targets.
• Drive store performance and customer satisfaction through coaching and training.
• Ensure merchandising, inventory accuracy and cash handling are maintained to standard.

Skills

Retail experience

Customer service

Coaching/mentoring

Inventory management

Cash reconciliation

Flexible hours

Interviews/prospect handling

Tools

POS software

Microsoft Office

Job description

Description

We are seeking an inspirational and dynamic Assistant Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self⁃starter with a flair for retail and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics


• The ability to provide inspirational, authentic and personalized customer service


• Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets


• Retail operations experience including inventory management and cash reconciliation


• Ability to work retail hours including days, nights, weekends and special events in a fast⁃paced work environment


• Previous experience with retail point⁃of⁃sale software


• Proficient in Microsoft Office


• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview


• interview