Remote Travel Consultant

Sweetcarolinatravels; A distancia; COP 40.000.000 - 80.000.000; Jornada completa

Descripción de la vacante

A travel consultant company is seeking a Remote Travel Consultant based in Cartagena, Colombia. The role involves assisting clients with their travel inquiries, providing up-to-date information on travel procedures, and ensuring a seamless travel experience. The ideal candidate has strong communication skills, customer service experience, and a passion for travel. This position offers fully remote flexibility and exclusive travel perks, making it a perfect fit for travel enthusiasts.

Servicios

Fully remote flexibility

Exclusive travel perks

Professional development

Community culture

Formación

• Strong written and verbal communication skills are essential.
• Experience in customer service, ideally in travel, tourism, or hospitality.
• Must have a high attention to detail and strong organizational skills.
• Familiarity with booking tools and technology is necessary.
• A genuine passion for travel is required.

Responsabilidades

• Engage with client inquiries via email, phone, and messaging.
• Support travelers with bookings, cancellations, and special requests.
• Provide insights on travel documents and agency procedures.
• Confirm trip details and gather post-travel feedback.
• Resolve concerns with empathy and efficiency.

Conocimientos

Strong written and verbal communication skills

Customer service experience

Attention to detail

Tech-savvy

Love for travel

Descripción del empleo

As a Remote Travel Consultant, you’ll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress-free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Sweet Carolina Travel, prides itself on delivering personalized, high-quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits

• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.