Remote Technical Support Specialist SaaS & Hosting

Medium; Cajamarca; A distancia; COP 37.306.000 - 67.152.000; Jornada completa

Descripción de la vacante

A global tech company based in Colombia is seeking a customer support specialist to provide exceptional assistance on its products. The ideal candidate will be fluent in English and have experience in tech or SaaS environments. This is a fully remote position, offering flexibility in working hours and opportunities for professional development. Responsibilities include troubleshooting technical issues, enhancing customer experiences, and contributing to AI-assisted support initiatives.

Servicios

360 Growth opportunities

Home office support allowance

Well-being initiatives

Community recognition events

Formación

• Experience providing customer support in tech or SaaS environments, ideally through live chat.
• Strong record of delivering exceptional, customer-focused solutions.
• Advanced understanding of web hosting technologies, server management, and performance optimization.

Responsabilidades

• Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets.
• Simplify technical issues into actionable steps for customers.
• Contribute to initiatives that enhance customer experience based on evolving needs.
• Help improve the Kodee AI Assistant to assist customers effectively.

Conocimientos

Fluent in English (C1 or native)

Customer support experience in tech or SaaS

Excellent communication skills

Understanding of web hosting fundamentals

Descripción del empleo

A global tech company based in Colombia is seeking a customer support specialist to provide exceptional assistance on its products. The ideal candidate will be fluent in English and have experience in tech or SaaS environments. This is a fully remote position, offering flexibility in working hours and opportunities for professional development. Responsibilities include troubleshooting technical issues, enhancing customer experiences, and contributing to AI-assisted support initiatives.