Remote Level 1 Help Desk Technician

The Auctus Group; Colombia; Presencial; COP 24.000.000 - 36.000.000; Jornada completa

Descripción de la vacante

The Auctus Group is seeking a dependable Level 1 Help Desk Technician to provide first-line IT support to internal teams across operations, billing, reporting, and leadership. You will diagnose and resolve hardware, software, account, and connectivity issues, and document steps taken.

The ideal candidate has 1–3 years in IT help desk, strong communication, and a service-oriented mindset, with experience in Microsoft 365, Windows/macOS troubleshooting, and remote support tools.

Formación

• 1–3 years of prior IT help desk or technical support experience.
• Experience supporting Microsoft 365 environments
• Familiarity with Windows and macOS troubleshooting
• Basic understanding of networking concepts, VPNs, printers, and endpoint devices
• Strong communication and organizational skills
• Ability to prioritize tasks and manage multiple requests simultaneously
• Experience with ticketing systems and remote support tools preferred

Responsabilidades

• Provide first-level support for hardware, software, and account-related issues
• Troubleshoot Windows, macOS, printers, Microsoft 365, VPN, and network connectivity issues
• Manage user accounts, password resets, MFA support, and onboarding/offboarding tasks
• Escalate advanced technical issues to senior IT staff when necessary
• Document tickets, troubleshooting steps, and resolutions accurately
• Assist with workstation setup, device imaging, inventory tracking, and equipment deployment
• Support remote employees using remote access and support tools
• Maintain awareness of HIPAA and security best practices when handling systems and user data
• Deliver excellent customer service and maintain professionalism during high-pressure situations

Conocimientos

IT Help Desk

Windows/macOS

Microsoft 365

Customer service

Herramientas

Remote support tools

Ticketing systems

Descripción del empleo

The Auctus Group is seeking a dependable Level 1 Help Desk Technician to provide first-line IT support to internal teams across operations, billing, reporting, and leadership. You will diagnose and resolve hardware, software, account, and connectivity issues, and document steps taken.

The ideal candidate has 1–3 years in IT help desk, strong communication, and a service-oriented mindset, with experience in Microsoft 365, Windows/macOS troubleshooting, and remote support tools.