Remote ERP Integrations Engineer | Eclipse, P21, Infor

Canals; Bogotá; Remote; COP 60,000,000 - 100,000,000; Full time

Job summary

Canals is hiring an Implementation Engineer for ERP integrations to help customers connect their ERP systems—Eclipse, P21, Infor—with Canals. You’ll own the hands-on integration work, configure endpoints, and validate data flows, both pre-sale and post-sale, reporting to the Head of Implementation.

This role is technical, customer-facing, and remote-first. You’ll become an ERP expert, collaborate across teams, and support customers through onboarding and go-live.

Qualifications

• Typically, 2–4 years in a technical implementation, technical account management, integrations, or customer engineering role at a SaaS company.
• Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads.
• Experience with ERPs or a strong desire to learn systems like Eclipse, P21, and Infor in depth.
• Strong communication skills – able to explain technical concepts clearly to both technical and non‑technical users.
• Excellent organization and project management abilities.
• Comfort working in a fast-moving, fully remote environment with high ownership.
• English proficiency required; Spanish or Portuguese a plus.

Responsibilities

• Implement integrations between Canals and integration partners, including ERPs (Eclipse, P21, Infor, SAP, Acumatica), using standardized templates and API credentials.
• Become an ERP subject-matter expert, understanding how each system handles data, access, authentication, and configuration.
• Join pre-sale discovery calls to evaluate feasibility and answer ERP-specific technical questions.
• Lead post-sale integration work: collect access details, configure endpoints, run tests on APIs to establish new data integrations, and validate end-to-end data flow.
• Troubleshoot integration issues, escalating to the Lead Support Engineer or Engineering when needed.
• Participate in customer onboarding and go-live calls as the technical owner of the integration process.
• Document integration steps, ERP nuances, and repeatable best practices for internal and customer use.
• Collaborate closely with Customer Success, Support, Product, and Engineering to ensure each integration goes live smoothly.
• Occasionally cover on support (Zendesk) as needed.

Skills

ERP integrations

APIs

SaaS

Customer-facing

Tools

REST

JSON payloads

Job description

Canals is hiring an Implementation Engineer for ERP integrations to help customers connect their ERP systems—Eclipse, P21, Infor—with Canals. You’ll own the hands-on integration work, configure endpoints, and validate data flows, both pre-sale and post-sale, reporting to the Head of Implementation.

This role is technical, customer-facing, and remote-first. You’ll become an ERP expert, collaborate across teams, and support customers through onboarding and go-live.