Remote Billing & Refunds Specialist (LATAM)

Ryz Labs; Antioquia; Presencial; COP 139.808.000 - 248.548.000; Jornada completa

Descripción de la vacante

RYZ Labs is seeking a Billing & Refunds Coordinator to join our finance operations team. You will own transactional workflows, including refunds, invoicing, and cash receipts, while supporting sellers and customers with clear, empathetic communication.

The ideal candidate has 4–6 years in AR/treasury or related finance roles, strong Excel skills, and familiarity with ERP systems such as Stripe or Oracle Fusion. This is a remote LATAM role.

Formación

• Bachelor’s degree or progress toward degree in Accounting, Finance, or related field.
• 4–6 years in AR, Treasury, bookkeeping, or related finance support roles.
• Familiarity with ERP systems; Stripe or Oracle Fusion preferred.

Responsabilidades

• Address Customer Experience support tickets related to payments, invoicing, and refunds.
• Monitor customer accounts and assist with cash receipts, wire/ACH payments, and reconcile discrepancies.
• Prepare daily/monthly journal entries in the ERP system for Cash and A/R transactions.
• Process Sales Team requests, refunds, credits, rate adjustments, and other payment issues in Admin, Stripe and Avalara.
• Identify opportunities to streamline automation across AP/AR workflows; create memos and flowcharts.
• Sales Tax Exemption maintenance and refund processing in Avalara.
• Serve as a point of contact for key sellers, providing proactive updates on proceeds and payout schedules.

Conocimientos

Excel

Attention to detail

Communication skills

Analytical mindset

Organization

Independent work

Educación

Accounting or Finance degree

Business degree

Herramientas

Stripe

Avalara

Oracle Fusion

ERP systems

Descripción del empleo

RYZ Labs is seeking a Billing & Refunds Coordinator to join our finance operations team. You will own transactional workflows, including refunds, invoicing, and cash receipts, while supporting sellers and customers with clear, empathetic communication.

The ideal candidate has 4–6 years in AR/treasury or related finance roles, strong Excel skills, and familiarity with ERP systems such as Stripe or Oracle Fusion. This is a remote LATAM role.