People Services Generalist — HR Ops & ServiceNow (Remote)

Sanofi; Bogotá, Distrito Capital; Presencial; COP 74.973.000 - 112.461.000; Jornada completa

Descripción de la vacante

A leading pharmaceutical company in Bogotá is seeking a People Services Generalist Junior to provide vital HR operations support. The role involves managing employee queries, developing procedures, and enhancing service efficiency. Candidates should have a minimum of 2 years experience in HR operations and be proficient in Workday and ServiceNow, with strong skills in English and Spanish. This position offers flexible working policies and comprehensive benefits.

Servicios

Flexible working policies

Private medical care

Life and health insurance

Gender-neutral paid parental leave

Formación

• Minimum 2+ years of HR operations experience.
• Proven experience with HRIS systems.
• Advanced English and Spanish language skills.

Responsabilidades

• Provide support on Knowledge Management topics in ServiceNow and Workday.
• Handle queries through ticket tools, ensuring timely high-quality responses.
• Develop and maintain standard operating procedures.
• Support testing of new functionality or implementations of ServiceNow.

Conocimientos

Project management

Strategic thinking

Problem solving

Change management

Stakeholder management

Cross-cultural communication

Customer service excellence

Herramientas

Workday

ServiceNow

Office 365

PowerBI

Power Automate

Excel

PPT

Descripción del empleo

A leading pharmaceutical company in Bogotá is seeking a People Services Generalist Junior to provide vital HR operations support. The role involves managing employee queries, developing procedures, and enhancing service efficiency. Candidates should have a minimum of 2 years experience in HR operations and be proficient in Workday and ServiceNow, with strong skills in English and Spanish. This position offers flexible working policies and comprehensive benefits.