People Services Generalist

Sanofi; Bogotá, Distrito Capital; Presencial; COP 74.973.000 - 112.461.000; Jornada completa

Descripción de la vacante

A leading pharmaceutical company in Bogotá is seeking a People Services Generalist Junior to provide vital HR operations support. The role involves managing employee queries, developing procedures, and enhancing service efficiency. Candidates should have a minimum of 2 years experience in HR operations and be proficient in Workday and ServiceNow, with strong skills in English and Spanish. This position offers flexible working policies and comprehensive benefits.

Servicios

Flexible working policies

Private medical care

Life and health insurance

Gender-neutral paid parental leave

Formación

• Minimum 2+ years of HR operations experience.
• Proven experience with HRIS systems.
• Advanced English and Spanish language skills.

Responsabilidades

• Provide support on Knowledge Management topics in ServiceNow and Workday.
• Handle queries through ticket tools, ensuring timely high-quality responses.
• Develop and maintain standard operating procedures.
• Support testing of new functionality or implementations of ServiceNow.

Conocimientos

Project management

Strategic thinking

Problem solving

Change management

Stakeholder management

Cross-cultural communication

Customer service excellence

Herramientas

Workday

ServiceNow

Office 365

PowerBI

Power Automate

Excel

PPT

Descripción del empleo

Job title: People Services Generalist Junior

Location: Bogotá, Colombia.

About the job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As a People Services Generalist within our People Services Team, you’ll play a key role in ensuring a One Sanofi, best‑in‑class service for our employees.

They will be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring that the procedures related to the C2R area are executed within the due legal framework and Sanofi's corporate policies, delivering processes that operate under a robust environment of control and segregation of duties while minimizing risks.

Main responsibilities

• Provide cross‑sectional support to employees, managers, P&C and PS on all Knowledge Management topics managed in the ServiceNow and Workday tools.
• Handle queries through the ticket tools used within People Services, especially in ServiceNow, providing timely and high‑quality responses for all L1, L2, L3 queries for employees, managers, P&C and PS.
• Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency and automation.
• Support testing of new functionality or implementations of ServiceNow.

About you

• Experience:
  • Minimum 2+ years of HR operations experience.
  • Proven experience with HRIS systems (Workday, ServiceNow).
  • Proven experience with Office Automation Tools (Office 365, PPT, Excel, PowerBI, Power Automate).
• Soft and technical skills: Project management; strategic thinking and problem solving; change management and process improvement; cross‑cultural communication, customer service excellence; stakeholder management; continually seek out ways to improve user satisfaction.
• Language: English and Spanish advanced (mandatory).

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring they are best‑in‑class and drive conversions.
• You’ll be part of a truly diverse cross‑cultural team and have a real business impact.
• Flexible working policies, including up to 50% remote work.
• Private medical care, life and health insurance, and gender‑neutral paid parental leave.
• Colombia is one of Sanofi’s key locations for new talent, with a large footprint at the Bogotá HUB and its best‑in‑class operation.
• Mexico and Argentina play an instrumental part in creating best practices and innovation within our three vaccines production plants.

Pursue Progress. Discover Extraordinary. Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chase change, embrace new ideas and explore all the opportunities we have to offer. Let’s pursue progress and discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.