N1 Help Desk Agent: Dynamic Frontline Tech Support

Unisys

Bogotá

Presencial

COP 20.000.000 - 30.000.000

Jornada completa

Hace 3 días

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Descripción de la vacante

Unisys in Bogotá is seeking an entry-level support specialist capable of handling moderately complex questions, following guidelines and using experience with incidents and service requests. You will assist with hardware, software, client and COTS applications, as well as network and user administration.

The role includes escalating more complex issues to other resolver teams, applying problem solving and analytical skills, and supporting L1 agents in daily questions related to client incidents

Formación

Requires high school diploma or GED.
Technical certification or associate degree preferred.
1-2 years of related experience.

Responsabilidades

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
Escalates complex problems to other resolver teams or vendors.
Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Conocimientos

Problem solving

Analytical skills

Incident management

Educación

High School Diploma or GED

Associate Degree (Tech/IT)

Herramientas

Technical certification

Descripción del empleo

The role includes escalating more complex issues to other resolver teams, applying problem solving and analytical skills, and supporting L1 agents in daily questions related to client incidents

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