Manager, Virtual Card Supplier Enablement

Jobtailor; Colombia; Presencial; COP 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

Jobtailor in Colombia is seeking an experienced operations leader to coach and scale performance within a fast-paced, high-volume team. You will drive daily execution against targets while maintaining customer experience standards.

You will champion AI-enabled tools to boost efficiency and collaborate across departments, reporting on KPIs. This role emphasizes hands-on leadership and data-driven decision making.

Formación

• 3+ years of frontline people management in a high-volume operations or sales role.
• Proven ability to drive performance against KPIs and SLAs in a fast-paced environment.
• Hands‑on, coaching‑first leadership style with a track record of motivating teams.
• Strong data and metrics orientation, comfortable using dashboards and reporting tools.
• Genuine interest in adopting AI and automation tools to improve team efficiency and outcomes.
• Bachelor’s degree in Business, Finance, Operations Management, or related field, or equivalent experience.
• Experience in payments, fintech, or B2B sales preferred.
• Proficiency with Salesforce, Zendesk, MS Excel, and Google Suite.
• Strong analytical skills and comfort using reporting tools and dashboards to track performance.
• Excellent coaching, communication, and interpersonal skills with attention to detail.
• Ability to prioritize, organize, and manage workload in a dynamic, high-volume environment.
• Comfort with AI-enabled tools in daily operations.

Responsabilidades

• Coach, develop, and motivate the team day-to-day.
• Drive consistency and quality.
• Own daily execution against targets.
• Be AI-forward.
• Uphold high customer experience standards.
• Collaborate across teams and report on performance.

Conocimientos

People management

KPI & SLA tracking

Coaching leadership

Data-driven decisions

AI adoption

Customer experience

Communication

Organization & prioritization

Educación

Bachelor's degree in Business, Finance, Operations Management, or related field

Herramientas

Salesforce

Zendesk

MS Excel

Google Suite

AI‑Enabled Tools

Descripción del empleo

Responsibilities

• Coach, develop, and motivate the team day-to-day.
• Drive consistency and quality.
• Own daily execution against targets.
• Be AI-forward.
• Uphold high customer experience standards.
• Collaborate across teams and report on performance.

Requirements

• 3+ years of front-line / direct people management experience in a high-volume operations or sales role (e.g., outbound sales, telesales, or collections)
• Proven ability to drive performance against KPIs and SLAs in a fast-paced, high-volume operation.
• A hands‑on, coaching‑first leadership style with a track record of motivating and engaging teams.
• Strong data and metrics orientation, comfortable using dashboards and reporting tools to manage the team and identify opportunities to improve.
• Genuine interest in adopting AI and automation tools to improve team efficiency and effectiveness, with a high bar for customer experience and ownership over quality and outcomes.
• High bar for customer experience and a strong sense of ownership over quality and outcomes.
• Bachelor’s degree in Business, Finance, Operations Management, or a related field, or equivalent practical experience.
• Experience in payments, fintech, or B2B sales is strongly preferred.
• Proficiency with Salesforce (CRM), Zendesk, MS Excel, and Google Suite.
• Strong analytical skills and comfort using reporting tools and dashboards to track performance and spot trends.
• Excellent coaching, communication, and interpersonal skills, with high attention to detail.
• Ability to prioritize, organize, and manage a team’s workload effectively in a dynamic, high-volume environment.
• Comfort working with and championing AI‑enabled tools in daily operations.

Core Competencies

Demonstrates strong leadership in managing high-volume operations or sales teams, with a focus on performance against KPIs and SLAs. Proficient in utilizing AI and automation tools to enhance team efficiency while maintaining high customer experience standards.

Tools & Technologies

• Salesforce
• Zendesk
• MS Excel
• Google Suite
• AI‑Enabled Tools