Líder de Servicio Aeroportuario Bilingüe

Logistica Laboral S.A.S.; Cartagena de Indias; Presencial; COP 20.088.000 - 31.248.000; Jornada completa

Descripción de la vacante

Logistica Laboral S.A.S. in Cartagena, Colombia, is hiring a Customer Service Representative for full-time, onsite work. You will greet passengers, assist with tickets and baggage, and resolve travel issues with a professional, friendly approach.

This role requires fluency in English and Spanish, the ability to work any shift in a 24/7 operation, and the legal right to work in Colombia. Travel for training may be required.

Formación

• High school diploma or equivalent.
• Minimum 18 years old.
• Excellent interpersonal skills in English and Spanish.
• Willing to travel to training in other countries.
• Able to work any shift within a 24/7 operation.
• Legally authorized to work in Colombia without sponsorship.
• Ability to obtain a valid US visa.

Responsabilidades

• Receiving and directing incoming calls, greeting customers, and advising on baggage.
• Preparing tickets, determining fares and routing to meet passenger needs.
• Interacting with customers to craft memorable experiences and build loyalty.
• Stepping up to anticipate needs while maintaining responsibility.
• Working daily with a safety mindset and high standards.

Conocimientos

English proficiency

Spanish proficiency

Customer service mindset

Educación

High school diploma

Descripción del empleo

Logistica Laboral S.A.S. in Cartagena, Colombia, is hiring a Customer Service Representative for full-time, onsite work. You will greet passengers, assist with tickets and baggage, and resolve travel issues with a professional, friendly approach.

This role requires fluency in English and Spanish, the ability to work any shift in a 24/7 operation, and the legal right to work in Colombia. Travel for training may be required.