Lead Product Designer — Shape the Future of Servicing

GM Financial

Bogotá

Sur place

COP 120 000 000 - 180 000 000

Plein temps

Il y a 2 jours

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Résumé du poste

GM Financial is seeking a Lead Product Designer for its Digital Product Management team within International Operations. You will own the future servicing experience, performing hands-on design from discovery to delivery, and collaborating with Product, Technology, Data, and cross-functional partners.

The role focuses on modernizing GM Financial’s servicing platform and delivering scalable, AI-enabled experiences.

Qualifications

7+ years of experience in Product Design, UX Design, UI/Visual Design, UX Research or related roles.
Proven ability to lead UX initiatives and design projects from discovery through delivery and iteration.
Bachelor’s degree in UX Design, Human-Computer Interaction, Psychology, Design or a related field.

Responsabilités

Shape and execute the UX vision for the future servicing experience, translating transformation objectives and user needs into simple, cohesive experiences.
Lead hands-on design from discovery through delivery and iteration, including journey and process design, user flows, wireframes, prototypes and detailed experience design.
Partner with Product, Operational Excellence, Technology and other cross-functional teams to reimagine servicing processes, translating complex user, business and operational needs into effective experience solutions.
Bring the voice of customers and users into product and design decisions through research, prototyping and user testing to understand needs, validate assumptions and refine solutions.
Facilitate design and problem-solving workshops to align cross-functional teams, explore opportunities and move complex experience decisions forward.
Present and advocate for design recommendations, clearly articulating customer evidence, design rationale and trade-offs behind key experience decisions.