Jira Administrator - Remote Work

BairesDev; Colombia; A distancia; COP 218.688.000 - 343.653.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work

Excellent compensation

Flexible hours

Paid parental leaves

Multicultural work environment

Descripción de la vacante

A leading technology firm is seeking a Jira Administrator to provide support and services for Jira and Confluence. Responsibilities include assisting end users with requests, implementing solutions, and improving processes. Candidates should have over 3 years of experience in Jira administration and a good command of English. The role offers 100% remote work, excellent compensation, and opportunities for personal development in a diverse environment.

Formación

• 3+ years of experience administering Jira or in related positions.
• 1+ year of customer-facing experience.
• Good level of English.

Responsabilidades

• Help end users with the different requests they submit.
• Listen and understand users' pain points regarding the usage of the tools.
• Implement solutions in the tools, following best practices.
• Maintain clean and organized Jira/Confluence spaces and processes.
• Guide teammates on applying optimal solutions in daily work.

Conocimientos

Jira administration

User support

Problem-solving

Process improvement

Communication

Herramientas

Jira

Confluence

Descripción del empleo

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Jira Administrator at BairesDev

You will be part of the team responsible for administering Jira and Confluence for the whole company. On a daily basis, you'll provide support and services responding to requests received through a dedicated Jira Service space. The different needs range from troubleshooting access and permissions, improving space configurations, to implementing new spaces and finding the best solutions in Jira or Confluence for our users' needs. Aside from that, you'll also have space to work on improvements or internal tasks identified for the team's benefit, other teams, or the whole company's benefit.

What You'll Do

• Help end users with the different requests they submit.
• Listen and understand users' pain points regarding the usage of the tools.
• Implement solutions in the tools, following best practices and the standards defined in the Tasks Management Support Area and the company.
• Contribute to improving and defining processes and standards, keeping the tools clean and tidy.
• Guide the team on a daily basis on implementing the best solutions using the tool when providing support.

What We Are Looking For

• 3+ years of experience administering Jira or in related positions.
• 1+ year of customer-facing experience.
• Good level of English.

Nice to Have

• Technical background.

How We Do Make Your Work (and Your Life) Easier

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Apply now and become part of a global team where your unique talents can truly thrive!