IT Support Engineer - Security & Compliance Focus

Urban Sky; Colombia; Presencial; COP 204.918.000 - 299.496.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock Options

Medical, Vision and Dental

Unlimited Vacation Days

Cell Phone Bill Stipend

Descripción de la vacante

Urban Sky in Denver, CO seeks a hands-on IT Support Engineer to scale our secure, compliant IT environment as we launch stratospheric flight vehicles weekly.

You will split time between daily user support and implementing security controls, with growth into broader IT responsibilities. A startup mindset, strong MS 365 expertise, and comfort working in ambiguity are essential for success.

Formación

• 3+ years of hands-on IT support experience, preferably in a startup environment.
• Deep working knowledge of the Microsoft 365 ecosystem across identity, device management, collaboration, data protection, and endpoint security.
• Troubleshooting experience in a mixed‑fleet environment.
• Experience implementing security controls and building evidence against frameworks such as CMMC 2.0, NIST 800-171, or equivalent.
• Strong written communication: runbooks, KB articles, and compliance evidence.
• Comfort working in ambiguity, self-direction, prioritization, and delivering pragmatic fixes.

Responsabilidades

• Provide Tier 1 and Tier 2 IT support for employees, including hardware, software, and connectivity troubleshooting.
• Support Windows and macOS workstations across a mixed fleet.
• Own the daily ticket queue.
• Assist with onboarding and offboarding, including device setup, account provisioning, and access removal.
• Manage and support users in Microsoft 365.
• Track, tag, and reconcile IT assets, including provisioning and spares management.
• Implement CMMC controls and build supporting evidence documentation.
• Document procedures, fixes, and known issues to build a scalable IT knowledge base.
• Learn Urban Sky’s systems, security posture, and operating environment to act independently.

Conocimientos

IT Support

MS 365

Windows/macOS

Security controls

Documentation

Ambiguity tolerance

Team player

Herramientas

Microsoft 365

Descripción del empleo

Urban Sky in Denver, CO seeks a hands-on IT Support Engineer to scale our secure, compliant IT environment as we launch stratospheric flight vehicles weekly.

You will split time between daily user support and implementing security controls, with growth into broader IT responsibilities. A startup mindset, strong MS 365 expertise, and comfort working in ambiguity are essential for success.