IT Infrastructure Engineer

AgileEngine; Colombia; Remote; COP 90,000,000 - 130,000,000; Full time

Job summary

AgileEngine, LLC. is seeking a Network Engineer to maintain and enhance secure, reliable enterprise network connectivity for global operations. The role emphasizes 6+ years of LAN/WAN design and hands-on experience with Palo Alto, Cisco, and Juniper equipment, plus VPN, firewall and wireless expertise.

You will collaborate with security, systems and engineering teams, document changes and manage vendor escalation. This is a high-impact, remote-friendly position with global scope.

Qualifications

• 6+ years of hands-on engineering experience designing, implementing and supporting enterprise LAN/WAN.
• Hands-on experience with Palo Alto, Cisco and Juniper network equipment and software.
• Strong experience deploying, configuring and troubleshooting firewalls, switches and wireless infrastructure.
• Strong understanding of TCP/IP, IP addressing and subnetting, routing and switching, VLANs, DNS, DHCP and NAT.
• Hands-on IPsec VPNs including tunnel establishment, authentication and troubleshooting.
• Ability to diagnose network issues using packet captures, logs and standard tools.
• Experience implementing network segmentation and secure access controls.

Responsibilities

• Design, implement and support enterprise LAN/WAN, firewalls, switches and wireless infrastructure across physical and virtual environments.
• Configure and troubleshoot secure VPN connectivity, including IPsec tunnels, authentication, routing and firewall policies.
• Diagnose and resolve connectivity, latency, packet loss and availability issues across network devices and connected environments.
• Maintain network segmentation, access controls and secure traffic flows in coordination with security and infrastructure teams.
• Monitor network health and performance, investigate alerts and identify improvements to capacity, reliability and fault tolerance.
• Serve as escalation point for network incidents; coordinate troubleshooting with vendors and providers, document root causes and actions.
• Plan and execute network changes and upgrades, including testing, rollback planning and post-change validation.
• Manage network device lifecycle, including vulnerability remediation, firmware upgrades, decommissioning and documentation.
• Collaborate with systems and engineering teams on network requirements and infrastructure projects.
• Maintain network diagrams, configuration records and troubleshooting procedures; share knowledge.
• Help define the enterprise network strategy and support connectivity for global operations.

Skills

LAN/WAN design

Palo Alto

Cisco

Juniper

IPsec VPN

TCP/IP

Network troubleshooting

Firewall

Wireless

Subnetting

Tools

Palo Alto PAN-OS

Cisco IOS

Juniper JUNOS

Job description

We are looking for a Network Engineer to maintain and improve secure, reliable enterprise network connectivity across global operations.

The mandatory requirements are 6+ years of enterprise LAN/WAN design and support experience, hands‑on Palo Alto, Cisco and Juniper equipment and software expertise, firewall, switching and wireless infrastructure, TCP/IP, routing, IPsec VPNs, network troubleshooting, segmentation, incident resolution, and upper‑intermediate English. Server, storage and other IT platform experience is a plus.

What you will do

• Design, implement and support enterprise LAN/WAN, firewalls, switches and wireless infrastructure across physical and virtual environments.
• Configure and troubleshoot secure VPN connectivity, including IPsec tunnels, authentication, routing and firewall policies.
• Diagnose and resolve connectivity, latency, packet loss and availability issues across network devices and connected environments.
• Maintain network segmentation, access controls and secure traffic flows in coordination with security and infrastructure teams.
• Monitor network health and performance, investigate alerts and identify improvements to capacity, reliability and fault tolerance.
• Serve as an escalation point for network incidents; coordinate troubleshooting with internal teams, vendors and service providers, and document root causes and corrective actions.
• Plan and execute network changes and upgrades, including testing, impact assessment, rollback planning and post-change validation.
• Manage the network device lifecycle, including vulnerability remediation, firmware upgrades, decommissioning and configuration documentation.
• Collaborate with systems, application and engineering teams on network requirements, connectivity and infrastructure projects.
• Maintain network diagrams, configuration records and troubleshooting procedures; share knowledge and mentor less senior staff.
• Help define the enterprise network strategy and support connectivity for global operations, including remote users, manufacturing sites and offices.

Must haves

• 6+ years of hands‑on engineering experience designing, implementing and supporting enterprise local and wide area networks (LAN/WAN).
• Hands‑on experience with Palo Alto, Cisco and Juniper network equipment and software.
• Strong experience deploying, configuring and troubleshooting firewalls, switches and wireless infrastructure in physical and virtual environments.
• Strong understanding of TCP/IP, IP addressing and subnetting, routing and switching, VLANs, DNS, DHCP and NAT.
• Hands‑on experience with IPsec VPNs, including tunnel establishment, authentication phases, pre‑shared keys, routing and connectivity troubleshooting.
• Ability to diagnose network issues using packet captures, device logs and connectivity tools such as ping and traceroute.
• Experience implementing network segmentation, firewall rules and secure access controls, and assessing their impact on application connectivity.
• Ability to lead network incident resolution, isolate faults across infrastructure layers and document findings and preventive improvements.
• Self‑sufficient and service‑oriented, with the ability to manage priorities and deliver independently in a fast‑growing environment.
• Clear written and verbal communication, including the ability to explain technical issues, provide timely updates and work effectively with stakeholders across teams and geographies.
• Experience coordinating with vendors and managed service providers to troubleshoot issues and drive resolution.
• A structured approach to projects, change execution, documentation and escalation.
• Experience supporting a 24x7 international organization spanning the US and EMEA, with flexibility for work that must be completed outside business hours.
• Experience working in a SOX‑regulated company.

Nice to haves

• AWS networking experience, including VPN gateways, route tables, VPC peering, subnet design and network security controls; familiarity with Azure networking.
• Experience supporting SFTP and secure file transfer connectivity, including services such as AWS Transfer Family.
• Familiarity with network and systems monitoring platforms and with network diagnostics in Linux environments.
• Cisco or other networking certifications; AWS or Azure certifications.
• Experience administering enterprise servers, storage, Microsoft Windows Server or Active Directory.
• Experience with AWS/Azure compute and storage, disaster recovery, business continuity or patch deployment for servers and other IT systems.
• Familiarity with Microsoft 365 services, including Exchange Online, Teams, SharePoint and OneDrive.
• An associate degree in Information Systems or a related field, or equivalent experience; familiarity with ITIL.
• Experience in healthcare, life sciences, pharmaceuticals or medical devices, and familiarity with healthcare security and privacy requirements.
• Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
• Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
• Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
• Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
• Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
• Well‑being & support: access local well‑being programs and people‑focused support tailored to your location