Implementation Manager

Medium; Bogotá; A distancia; COP 149.225.000 - 223.839.000; Jornada completa

Descripción de la vacante

A rapidly growing startup is looking for an Implementation Manager to oversee client onboarding, manage integrations, and provide technical support. Ideal candidates will have at least 5 years of experience in a similar role, strong technical skills, and fluency in English and Spanish. This position offers a dynamic startup culture, the chance to work with innovative technology, and benefits including remote work and stock options.

Servicios

Vacations and additional PTO

Remote work

Economic support for health insurance

Stock options

Learning and development platform

Multidisciplinary team

Career growth opportunities

Formación

• Minimum 5 years in a Sales Engineering role or similar.
• Strong understanding of cross-border and local payments.
• Experience managing technical teams.

Responsabilidades

• Provide onboarding support, validation, and certification.
• Troubleshoot complex integration issues.
• Manage project schedules and deadlines.
• Support clients during integration and post-launch.

Conocimientos

Technical acumen

Leadership skills

Communication skills

Problem-solving skills

Fluency in English

Fluency in Spanish

Knowledge of AWS Cloudwatch

Knowledge of SQL

Familiarity with API

Educación

Bachelor's degree in Computer Science, Engineering, or related field

Descripción del empleo

About DEUNA🧡

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.

With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.

We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments! 🚀

Visit https://www.deuna.com/ to learn more about us!

We are seeking a talented Implementation Manager with the following qualifications:

• Preferred bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 5 years of experience in a Sales Engineering role or similar technical position.
• Strong technical acumen with the ability to understand complex technical concepts and translate them into business solutions.
• Strong problem-solving skills and attention to detail in handling high-pressure situations.
• Strong tech savvy in payments industry: Cross-border and Local.
• High level understanding of code, API and SQL and programming languages knowledge.
• Proven knowledge in AWS Cloudwatch, New Relic, Kibana, Datadog or similar systems to dig in and find evidences that could lead to the client's issue or technical question.
• Strong leadership skills with experience in managing technical teams.
• Excellent communication and documentation skills.
• Fluent in English and Spanish. Ideally Fluent Portuguese.

Key Responsibilities

• Tactical Onboarding Management: Provide tactical onboarding support and management, including tests, validation, and certification. Assist clients' technical teams during the integration and provide continuous updates by coordinating along the internal and external stakeholders being the single-source of contact of technical and business requirements.
• Problem-Solving Mindset: Troubleshoot complex issues and schedule checkpoints to ensure alignment and adjustments as necessary. Document and report project progress to internal stakeholders within clarity and ownership.
• Integration Execution: Time Management. Control of the Time To Market (TTM) solution deliverables and project schedule within the client. Execute integration tasks by managing the Unite Acceptant Tests (UATs), creating integration tests as required according to the project complexity and keeping all parties on track ready for the next step.
• Tailored Product Driven Thought: Provide a product driven thought by focusing on what is feasible to be constructed for complex integrations by guiding the client from the Kick-off to Go Live and provide continuing technical support during the post-implementation articulating the new demands inside the core teams working hand in hand with the Customer Success Manager.
• Monitor and Technical Support: Monitor and support integration post-launch to ensure solution performance by addressing technical complex issues and escalating to appropriate internal teams as needed. Also being able to review

What will you find when you join DEUNA?

• A multicultural team distributed throughout LATAM
• Dynamism, agility and constant innovation
• Being part of a high-impact solution for an entire region
• The best tools and technology to operate
• Being part of the startup culture.
• We are in full expansion!

Benefits

• Vacations and additional PTO 🏝️
• Remote work from anywhere 💻
• Economic support for health insurance, internet and cell phone line 📱🌐
• We all own DEUNA, we offer stock options 💸
• Learning and development platform 📚
• Multidisciplinary, diverse and dynamic team 🧡
• Growth and career path 🚀
• Be part of a dynamic team that's creating the next generation payments platform.
• Join us at DEUNA!

DEUNA is proud to be an equal opportunity employer. We value and celebrate diversity and inclusion in our workplace. All employment decisions at DEUNA are made without discrimination based on nationality, race, ethnicity, religion, gender, sexual orientation, gender identity or expression, marital status, color, disability, or any other characteristic protected by law.