I2C DS Collection & Dispute Mgmt Analyst

Johnson & Johnson Innovative Medicine; Bogotá; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Johnson & Johnson Innovative Medicine in Bogota, Colombia, seeks an I2C DS Collection & Dispute Mgmt Analyst to own end-to-end collections and dispute management within the Invoice-to-Cash process for Global Services Finance.

The role focuses on high‑risk portfolios, cross-functional collaboration, and adherence to internal controls and SLAs, with SAP and English proficiency preferred.

Formación

• Bachelor’s degree or equivalent in accounting, finance, or related field.
• CPA, CMA, MBA or related financial certifications preferred.
• 2–4 years of relevant experience in Invoice to Cash processes.

Responsabilidades

• Manage end‑to‑end collections and dispute management within I2C process.
• Ensure timely cash collection and accurate dispute resolution.
• Monitor KPIs against SLAs and perform AR forecasting.
• Collaborate with Customer Service, Sales, Supply Chain, and Finance.
• Support ad-hoc analyses, reporting, and audits.

Conocimientos

Customer engagement

Negotiation

Analytical thinking

Communication

Teamwork

Educación

Bachelor’s degree in Accounting/Finance or related

CPA CMA MBA preferred

Herramientas

SAP

ERP

Microsoft Office

Descripción del empleo

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Finance

Job Sub Function:

AP/AR

Job Category:

Professional

All Job Posting Locations:

Bogotá, Distrito Capital, Colombia

Job Description:

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

DePuy Synthes is recruiting for a I2C DS Collection & Dispute Mgmt Analyst, located in Bogota, Colombia.

“Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionalslocatedin over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role will be part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.

I2C DS Collection & Dispute Mgmt Analyst -is responsible forend‑to‑endownership of customer collections and dispute management activities within theInvoice‑to‑Cash(I2C) process, supporting Johnson &J Global Services Finance. This role supportshigh‑risk,high‑valuecustomer portfolios and ensurestimelycash collection,accuratedispute resolution, and compliance with internal controls and service level commitments.

Key Responsibilities:

Collections & Accounts Receivable Management

• Manage customer collections and open receivables through proactivefollow‑ups, customer engagement, negotiation, and dispute resolution techniques
• Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)
• Monitor collection performance and KPIs against Service Level Agreements (SLAs)
• Perform AR forecasting, trend analysis, and root cause analysis on payment behavior
• Manage Sales Order Releasing activities within defined authority limits

Dispute Management

• Own end-to-end dispute management for assigned key accounts, from investigation and root cause analysis to resolution and financial adjustments.
• Serve as a Senior Dispute Analyst Subject Matter Expert (SME) for complex,high‑value, orhigh‑riskdisputes.
• Manage non-disputed credit transactions and revenue reconciliation activities.
• Provide guidance and escalation support for complex customer and internal issues toexpediteresolution.
• Participate in or support customer negotiations to resolve disputes and improve payment outcomes.
• Identifyand execute process improvement opportunities,utilizetechnology tools, and support audit readiness and audit requests.

Collaboration & Stakeholder Engagement

• Partner closely with Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams.
• Act as a trusted advisor to internal stakeholders on collection, dispute, and revenue‑relatedmatters.
• Support management withad‑hocanalysis, reporting, and special projects asrequired.

Qualifications:

Education:

• A minimum of a bachelor’s level degree or equivalent isrequired, preferably in accounting, finance, or related business discipline.
• CPA, CMA,MBAand/or other financial certifications is preferred

Experience and Skills Required:

• 2-4 years of relevant work experience
• Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensiveexpertisein the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred.
• Strong customer engagement skills (includingabilityto manage difficult customers) for both internal and external stakeholders.
• Basic Negotiation skills
• Analytical and problem solver

Required Knowledge, Skills, and Abilities:

Fluent in English for communication, for both oral and written

Technologyproficiencyin Microsoft Office and ERP

Excellent communication skills, with the ability to collaborate with a variety of stakeholders.

Teamwork spirit and can work under pressure

Preferred Knowledge,Skillsand Abilities:

Knowledge of SAP systems

Foreign language capability is a plus

Johnson & Johnson is an Affi

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

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