Hybrid Customer Service Pro – Growth & Learning

Stanley Black & Decker, Inc.; Medellín; Híbrido; COP 20.088.000 - 35.712.000; Jornada completa

Descripción de la vacante

Stanley Black & Decker, Inc. in Medellín, Colombia, is seeking a Customer Service Representative for a hybrid schedule. You will handle inquiries via calls, email, web, and fax, while maintaining KPIs and product knowledge across the Stanley brands.

You’ll liaise with sales, distributors, and service teams to meet customer needs and process account updates with care. English proficiency and strong communication are essential.

Formación

• High School Diploma or its equivalent required.
• 6 months to 1 year of experience within customer service and call center environment.
• Proficient in Microsoft Office; Excel, PowerPoint, Word. SAP & Salesforce, Zendesk preferred.
• Interpreting KPI’S
• High level of English
• Excellent written and verbal communication skills
• Ability to research answers using multiple resources to satisfy customer inquiries in a timely manner.
• Patience and positive attitude

Responsabilidades

• Effectively and professionally handles all customer inquiries - calls, email, web, and fax transactions to ensure satisfaction, while supporting KPIs.
• KPIs measured will include abandonment rate and answer time.
• Acts as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations.
• Consistently improves and manages customer communication flow on promotions and product information.
• Updates, maintains, and analyzes customer account profiles.
• Maintains working knowledge of all company products, services, and promotions.
• Assists in training new employees in addition to other duties as assigned by management.

Conocimientos

Customer service

KPI interpretation

English proficiency

Written and verbal communication

Research inquiries

Patience and positive attitude

Educación

High School Diploma or equivalent

Herramientas

Microsoft Office

Excel

PowerPoint

Word

SAP

Salesforce

Zendesk

Descripción del empleo

Stanley Black & Decker, Inc. in Medellín, Colombia, is seeking a Customer Service Representative for a hybrid schedule. You will handle inquiries via calls, email, web, and fax, while maintaining KPIs and product knowledge across the Stanley brands.

You’ll liaise with sales, distributors, and service teams to meet customer needs and process account updates with care. English proficiency and strong communication are essential.