HubSpot Service Specialist — Tickets, Data & Dashboards

Medium; A distancia; COP 40.000.000 - 80.000.000; A tiempo parcial

Descripción de la vacante

A global BPO leader is seeking a Customer Service Specialist to support clients via HubSpot's Service Hub. Responsibilities include managing support tickets, resolving issues, and ensuring customer satisfaction. The ideal candidate will have hands-on experience with HubSpot, excellent communication skills, and the ability to work efficiently in a team. This role offers flexible working hours and competitive pay ranging from $8 to $9 an hour.

Formación

• Hands-on experience using HubSpot Service Hub.
• Strong communication skills in writing and speaking.
• Experience in a ticket-based support environment.
• Ability to manage multiple requests and prioritize tasks.
• High attention to detail in work processes.
• Customer-focused with problem-solving abilities.
• Comfortable handling CRM data and workflows.

Responsabilidades

• Manage and respond to customer support tickets.
• Communicate with customers via various channels.
• Troubleshoot and resolve customer issues.
• Maintain accurate customer records and ticket statuses.
• Collaborate with teams to improve issue resolution.

Conocimientos

Hands-on experience using HubSpot Service Hub

Strong written and verbal communication skills

Experience working in a ticket-based support environment

Ability to prioritize and manage multiple requests simultaneously

High attention to detail and process adherence

Customer-first mindset with problem-solving skills

Comfortable working with CRM data and workflows

Descripción del empleo

A global BPO leader is seeking a Customer Service Specialist to support clients via HubSpot's Service Hub. Responsibilities include managing support tickets, resolving issues, and ensuring customer satisfaction. The ideal candidate will have hands-on experience with HubSpot, excellent communication skills, and the ability to work efficiently in a team. This role offers flexible working hours and competitive pay ranging from $8 to $9 an hour.