Global CX Senior Analyst — Equity & Growth Opportunity

Nu; Bogotá; Presencial; COP 80.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

A leading digital banking platform is seeking a Customer Excellence Senior Analyst for its Bogotá office. This role involves ensuring exceptional customer support and managing CX metrics, with responsibilities including training, monitoring service levels, and coordinating improvements. The ideal candidate will have 2-3 years of customer service experience, fluency in English, and a professional degree. The company offers competitive benefits and values diversity and inclusion in its teams.

Servicios

Chance of earning equity

Extended maternity and paternity leaves

Health and life insurance

Mental health and wellness assistance program

Learning platform of courses

15 workdays of vacation

Work-from-home allowance

Parental consultancy

Formación

• 2 to 3 years of experience in operations and customer service.
• Strong communication and listening skills for diverse interactions.

Responsabilidades

• Monitor and execute first and second level service across channels.
• Manage CX knowledge base and train team members.
• Identify improvements and alert stakeholders.
• Coordinate with organizational initiatives and guarantee process mapping.

Conocimientos

Fluent in English

Portuguese proficiency

Data-driven

Analytical skills

Multi-tasking skills

Great people skills

Educación

Professional degree

Descripción del empleo

A leading digital banking platform is seeking a Customer Excellence Senior Analyst for its Bogotá office. This role involves ensuring exceptional customer support and managing CX metrics, with responsibilities including training, monitoring service levels, and coordinating improvements. The ideal candidate will have 2-3 years of customer service experience, fluency in English, and a professional degree. The company offers competitive benefits and values diversity and inclusion in its teams.