GEELY Auto Brand-Head of aftersales

Geely Auto International; San Sebastián; Presencial; COP 120.000.000 - 200.000.000; Jornada completa

Descripción de la vacante

A leading automotive company is seeking a seasoned professional to oversee after-sales operations, focusing on strategy development, parts management, technical support, and customer service. The ideal candidate will have over 10 years of experience in automotive aftersales, including leadership roles. Strong expertise in supply chain and technical service operations is required for success in this role based in Colombia, Cauca, San Sebastián.

Formación

• 10+ years of experience in automotive aftersales, with at least 5 years in a senior leadership role.
• Proven track record of managing multisite parts, technical, and training functions.
• Deep understanding of supply chain management and dealership training frameworks.

Responsabilidades

• Develop and implement a national after-sales service strategy.
• Oversee end-to-end parts operations.
• Organize and manage the technical team for support.
• Establish an efficient customer service system.
• Collaborate with the Channel Department on after-sales network development.

Conocimientos

Leadership skills

Communication skills

Negotiation skills

Problem-solving skills

Customer-centric mindset

Educación

10+ years of experience in automotive aftersales

Herramientas

ERP systems

DMS systems

Aftersales performance analytics platforms

Descripción del empleo

Key Responsibilities

Strategic Planning & Execution

• Develop and implement a national after-sales service strategy aligned with Zeekr’s global standards and local business objectives.
• Define annual and long-term goals, including parts sales revenue, technical support efficiency, training effectiveness, and customer satisfaction metrics.

Parts Operations Management

• Oversee end-to-end parts operations, including supply chain planning, procurement, inventory management, warehousing, and distribution.
• Optimize inventory availability and turnover through data-driven demand forecasting and supplier performance management.
• Drive initiatives to increase parts penetration rates and merchandise sales.

Technical Support & Training

• Organize and manage the technical team to provide technical support and solutions.
• Develop and implement training programs to ensure service personnel have the necessary technical and operational capabilities.
• Maintain close communication with the headquarters technical department to ensure the timely transmission and application of technical information.

Customer Service & Management

• Establish and maintain an efficient customer service system to ensure customer satisfaction and loyalty.
• Oversee the customer complaint handling process to ensure timely and effective resolution of customer issues.
• Regularly collect customer feedback and drive continuous improvement in service quality.

Network Management & Development

• Collaborate with the Channel Department on planning and development of the after-sales network, including the layout, construction, and management of service outlets.
• Build and maintain strong cooperative relationships with dealers and service providers to ensure the efficient operation of the service network.
• Monitor and evaluate the performance of service networks, promoting continuous improvement.

Dealer Management & Performance Evaluation

• Conduct regular performance reviews with dealers.
• Identify improvement opportunities and develop action plans to enhance dealer operational maturity.

Cross-Departmental Collaboration & Brand Experience

• Collaborate with suppliers, logistics partners, and internal teams (sales, marketing, channel, digital, finance) to ensure a consistent brand experience.
• Integrate innovative mobile and digital solutions into the customer experience.

Compliance & Risk Management

• Ensure all after-sales operations comply with local regulatory requirements and brand global standards.

Financial Management & Budget Control

• Lead budget preparation, forecasting, and P&L management for the after-sales department.

Qualifications & requirements:

• 10+ years of experience in automotive aftersales, with at least 5 years in a senior leadership role (OEM preferred).
• Proven track record of managing multisite parts, technical, and training functions within a fast-growing automotive brand.
• Deep understanding of supply chain management, technical service operations, and dealership training frameworks.
• Expertise in ERP, DMS, and aftersales performance analytics platforms.
• Exceptional leadership skills with the ability to inspire, mentor, and develop high-performing teams.
• Superior communication, negotiation, and stakeholder management abilities.
• Strategic thinker with strong problem-solving skills and a customer-centric mindset.