Front Desk Agent 32 hrs, Including night shifts, Doubletree by Hilton Madrid Prado - (Madrid)

Double Tree by Hilton Madrid Prado; Madrid; Presencial; COP 85.715.000 - 120.002.000; Jornada completa

Descripción de la vacante

A prominent hotel in Madrid is seeking a Front Desk Agent to be the first point of contact for guests. Responsibilities include greeting guests, managing check-ins/outs, and providing information about facilities. The ideal candidate should have 1-2 years of experience in a similar role and be fluent in English. This position offers an opportunity to enhance guest experiences in a vibrant environment.

Formación

• 1-2 years of experience in a similar role.
• Professional handling of guest inquiries and complaints.

Responsabilidades

• Greeting guests and managing check-in/check-out processes.
• Providing information about hotel facilities and local attractions.

Conocimientos

Exceptional customer service

Fluency in English

Descripción del empleo

Empresas : Double Tree by Hilton Madrid Prado

As a Front Desk Agent at Double Tree by Hilton Madrid Prado, located in the heart of Madrid, Spain, you will be the first point of contact for our guests, providing exceptional customer service and creating a warm and welcoming atmosphere. Your responsibilities will include greeting guests, checking them in / out, managing reservations, and providing information about hotel facilities and local attractions. You will also handle guest inquiries, requests, and complaints with professionalism and efficiency. A minimum of 1-2 years of experience in a similar role is required, along with fluency in English.

Requisitos :