Financial Operations Manager

Anchor Loans LP; Puerto Bogotá; On-site; COP 388,412,000 - 582,619,000; Full time

Benefits offered by this job

Colombian law benefits

Performance bonus

15 vacation days

Job summary

Anchor Loans LP is seeking a Loan Servicing Manager to lead a team handling daily operations of construction and bridge loan servicing. The role emphasizes accurate payments, payoff processing, and rigorous recordkeeping.

You will oversee workflow, collaborate across departments, and ensure servicing aligns with loan documents and internal controls in a fast-growing environment.

Qualifications

• Experience leading a loan servicing team.
• Strong knowledge of construction loan processes and draw mechanics.
• Proficiency with loan management systems and data reporting tools.

Responsibilities

• Lead and develop a team of loan servicers and coordinators.
• Manage a portfolio of active construction and bridge loans, including complex projects.
• Process payments, advances, and payoff requests accurately and on time.
• Reconcile suspense accounts and maintain loan records with tight controls.
• Coordinate with stakeholders to resolve loan-level issues and ensure compliance.

Skills

Team Leadership

Loan Servicing

Bilingual English/Spanish

Data Reporting

Tools

Power BI

Excel

Loan Management System

Job description

Why Anchor Loans?Anchor Loans is one of several operating companies owned by Pretium Partners (+$70B AUM Financial Services Entity) and is working diligently to expand and grow its lending footprint.Anchor Loans, established in 1998, is the nation’s leading private, direct lender to experienced residential real estate investors and builders, and the first to surpass $10 billion in total fundings. Renowned for expediting financing for developers and investors, we specialize in bridge loans, ground-up construction, and single-family rental solutions for non-owner-occupied projects. Headquartered in beautiful Thousand Oaks, California, Anchor Loans currently lends in 48 states and is expanding into new markets and service lines to better serve our current and future borrowers.Position Summary:Anchor’s Loan Servicing Manager is responsible for managing the daily operations of the loan servicing function while remaining hands on with the most complex and critical loans in the portfolio. This role blends team leadership with direct servicing responsibility, ensuring payments and payoffs are handled accurately. The ideal candidate brings deep knowledge of residential and commercial construction lending, strong organizational instincts, and the ability to lead a team in a fast-moving growth environment.Essential Duties & Responsibilities:Team LeadershipLead, mentor, and develop a team of loan servicers and coordinatorsSet team priorities, manage workload distribution, and monitor pipeline performanceConduct regular one on ones, performance reviews, and team meetingsEstablish and enforce servicing procedures, documentation standards, and SLAsIdentify process gaps and drive continuous improvement initiativesWork cross functionally on new product initiativesCore Servicing FunctionsManage a portfolio of active construction and bridge loans, with emphasis on complex, nonstandard, or flagged projectsProcess loan payments and advances in a timely mannerProcess returned items and journal postingsReview payoff requests and other general loan inquiriesReconcile and balance amounts in suspenseMaintain ARM loan recordsProcess and monitor extensions, modifications, deferrals, and forbearancesEscrow managementMonitor and clear loan covenantsBorrower & Stakeholder CommunicationServe as a senior point of contact for internal and external customersCommunicate with release team to ensure collateral is released after payoffCoordinate with Asset Management and Special Servicing on loan level issuesRisk & ComplianceFlag potential defaults or events of concern to appropriate departmentsEnsure all servicing activities comply with loan documents, internal policies, and applicable regulationsMaintain accurate and audit ready loan files and servicing notes in the loan management systemSystems & ReportingServe as the team’s primary point of contact for the servicing system, ensuring data integrity and accurate loan level recordkeepingRun and distribute regular pipeline, aging, and exception reports to leadership and cross functional stakeholdersMonitor and escalate system issues, data discrepancies, or workflow gaps to IT or vendor supportParticipate in system implementations, upgrades, and process automation initiatives as the servicing subject matter expertMaintain reporting dashboards tracking key servicing metrics including payment processing timelines, covenant clearing, suspense balances, and extension activityEnsure user access, permissions, and audit trails within the servicing system are maintained in accordance with internal controlsRequirements:6-8+ years of experience in construction loan servicing, administration, or a related role within private or institutional lending2+ years in a team lead, supervisory, or senior individual contributor capacityStrong working knowledge of residential and/or commercial construction processes, draw mechanics, and inspection protocolsExperience with loan management systemsDemonstrated ability to manage a high volume pipeline with accuracy and urgencyProficiency in all Microsoft applications, use of Artificial Intelligence, and data reporting through Excel or Power BIFluent in English and SpanishBenefits:The values of our employees reflect those of the company as a whole. If you embrace teamwork, innovation, and accountability you'll feel right at home. Our mission is to create opportunities for success by improving homes and communities. We set up our team members for success by offering a competitive benefits package that includes:Colombian law benefitsHighly competitive performance bonus15 legal vacation paid daysPaid Colombian Holidays annuallyDiversity matters to our organization, and we are proud to be an equal opportunity employer. All qualified candidates are welcome and will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, natural origin, disability, age, veteran status, or any other protected characteristic.