Digital Experience Manager

payjoy; Bogotá; Presencial; COP 240.000.000 - 420.000.000; Jornada completa

Descripción de la vacante

PayJoy is seeking a Digital D2C Analytics and Insights Manager to lead performance analytics across our global markets from Bogotá. The role focuses on identifying opportunities, diagnosing trends, and delivering insights that drive customer outcomes and financial goals.

You will turn complex data into clear narratives for senior leaders and partner with Finance, Risk, and Product teams to scale operations.

Responsabilidades

• Lead performance analytics for the Digital D2C channel across PayJoy markets.
• Design and execute strategic analytics initiatives and translate findings into actionable business recommendations.
• Present channel performance insights to senior leadership and collaborate with Finance, Risk and cross-functional teams.

Descripción del empleo

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy's point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy's credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Digital D2C Analytics and Insights Manager leads performance analytics for the Digital D2C channel across all PayJoy markets, including identification of opportunities, trend diagnostics, and customer insights. The role is responsible for designing and executing strategic initiatives, turning analysis into concrete actions, and communicating channel performance to senior audiences within PayJoy. Working closely with Finance, Risk, and other teams, this person helps manage the channel's impact on company-wide financial goals and ensures operations scale while staying focused on impact and results. The ideal candidate can move fluidly from a SQL query to a leadership presentation - someone comfortable digging into data, finding key insights, and shaping the narrative around it.

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

• Finance for the next billion
• Ownership
• Break Through Walls
• Live Communication
• Transparency & Directness
• Focus on Scale
• Work-Life Balance
• Embrace Diversity
• Speed
• Active Listening