Customer Support Agent (Spanish & English) - LatAm (Remote Freelance)

Expatrio Global Services GmbH; A distancia; COP 114.311.000 - 190.520.000; Jornada completa

Descripción de la vacante

A growing fintech startup is looking for a Customer Support Agent (Spanish & English) to assist international customers remotely. This role involves providing exceptional service and verifying documents. The ideal candidate should have customer support experience, be fluent in both Spanish and English, and possess strong communication skills. Also, experience with helpdesk software is a plus. Join a diverse team that values autonomy and offers flexible working hours.

Servicios

Flexible working hours

International and diverse team

Autonomous work environment

Formación

• Experience in customer support is required.
• Must be available for full-time work.
• Strong communication skills and a customer-first mindset are essential.
• Fluency in both Spanish and English is necessary.

Responsabilidades

• Be the first point of contact for international customers.
• Ensure excellent customer service.
• Verify customer documents.
• Support customer support agents with ad-hoc tasks.
• Work with service partners to support customers.

Conocimientos

Customer support experience

Strong communication skills

Fluent Spanish

Fluent English

Herramientas

Helpdesk software (e.g., Zendesk)

Descripción del empleo

JOIN EXPATRIO

Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as
Customer Support Agent (Spanish & English) - LatAm (Remote Freelance)
Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are exactly right with us!

YOUR ROLE

• You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail and phone
• You will make sure that our customers get excellent customer service
• Your main tasks will include the verification of documents
• You will have your own responsibilities and also support our customer support agents with ad-hoc tasks
• You will work together with our service partners to support our customers

YOUR PROFILE

• You have some experience in customer support
• You are available in full-time
• You have strong communication skills and a customer first mindset
• You are fluent in Spanish and English languages, both written and spoken
• If you have experience in the banking or health insurance industry, you can easily understand our product, but if you don't, we are happy to teach you everything you need to know
• PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools)

WHY EXPATRIO?

• International, diverse, and intrinsically motivated team
• Autonomous and progressive work environment with low hierarchies and fast decision-making
• Flexible working hours
• Most importantly: The chance to solve an actual problem