Customer Support

Work From Anywhere; Colombia; Remote; COP 16,740,000 - 29,016,000; Full time

Job summary

WorkforceTech Client #1, via SD Solutions, seeks a proactive Call Scheduler to engage with existing paying customers and maximize value from the Connecteam platform. You will conduct 15-minute outbound follow-up calls to offer free training and build relationships.

The role emphasizes clear communication, a high volume of calls, and close collaboration with the Customer Success team to ensure smooth handoffs and timely escalations.

Qualifications

• Fluent English is mandatory.
• Proven ability to handle high-volume outbound calls.
• Excellent written and verbal communication.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Make outbound follow-up calls to offer free training sessions.
• Maintain daily call activity reporting and KPI tracking.
• Collaborate with Customer Success for smooth handoffs and escalations.
• Adhere to 9 AM–6 PM CST working hours.

Skills

Outbound calls

Fluent English

Customer-focused

Time management

Job description

On behalf of WorkforceTech Client #1, SD Solutions is looking for a talentedCall Scheduler to engage with existing paying customers proactively.

In this role, you will make outbound follow-up calls to active customers, build relationships, offer free training sessions, and help them maximize the value of the Connecteam platform. You will act as a helpful guide, ensuring customers feel supported and discover new ways to use the system effectively for their daily operations.

SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.

Responsibilities:

• Make outbound follow-up calls (15-minute sessions) to offer free training sesions.
  
• Maintain accurate daily reporting: calls made, meetings booked, qualified vs unqualified opportunities
  
• Work closely with the Customer Success team for smooth handoffs and escalations
  
• Working hours: 9 AM – 6 PM Central Time (CST) — required

Requirements:

• Spotless/fluent English — non-negotiable (excellent spoken English is mandatory)
• Strong willingness to work hard with a high volume of outbound calls daily
• Confident, positive, and customer-oriented communication style
• Ability to explain things clearly to non-technical users
• Highly disciplined and organized
• All other skills (product knowledge, sales techniques, etc.) can be taught
• Working hours: 9 AM – 6 PM Central Time (CST) — required

About the company:

A B2B SaaS platform that gives frontline businesses — restaurants, retail chains, cleaning companies, laundries — a single tool to manage their hourly workforce. Features span time clocks, shift scheduling, PTO policies, payroll exports, digital forms, checklists, and permission-based roles for both desktop and mobile use.

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Ready?

Open to: Colombia.