Customer Service Representative (Spanish and English)

Binance; A distancia; COP 111.677.000 - 186.130.000; Jornada completa

Descripción de la vacante

A leading cryptocurrency exchange in Colombia is seeking a motivated individual for a customer service position. Candidates will provide support via tickets and live chat, addressing queries and ensuring high customer satisfaction. The ideal applicant has a bachelor's degree and at least one year of customer service experience, preferably in finance or E-commerce. Strong communication skills and proficiency in English are essential. The role may involve varying shifts, including nights, and offers opportunities for career growth and competitive salary.

Servicios

Competitive salary

Work-from-home arrangement

Opportunities for career growth

Continuous learning programs

Formación

• Minimum 1 year experience in customer service, preferably in finance or E-commerce.
• High level of honesty and integrity; proactive and meticulous.
• Ability to work under pressure and exceed expectations.

Responsabilidades

• Handle back office tickets, and provide 24h online enquiry services.
• Support customer enquiries via email or online tools.
• Document customer requests and provide feedback.

Conocimientos

Customer service experience

Strong communication skills

Problem-solving abilities

Ability to work under pressure

Proficiency in English

Educación

Bachelor's degree or above

Descripción del empleo

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

• Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
• Handle customer enquiries, advice and suggestions via email or online tools.
• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
• Handle customer complaints, special cases or ad hoc tasks.

Requirements

• Bachelor degree or above.
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
• High level of honesty and integrity. Proactive and meticulous.
• A sense of responsibility and team work spirit.
• Ability to work under pressure, strong communication skills and exceed beyond expectation.
• Passionate for the customer service industry and can work under different work shifts, including night shifts.
• Positive about the crypto industry.
• Personal or professional experience with cryptocurrency.
• Proficient in English language is required to be able to successfully communicate with stakeholders.

Why Binance

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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