Customer-Facing Cloud Engineer (AWS) — On-Call & Hybrid

DFX5; Bogotá; Híbrido; COP 90.000.000 - 180.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible/hybrid working arrangements

Competitive compensation

Descripción de la vacante

DFX5 in Bogotá is hiring a Cloud Engineer with 3–6 years of cloud experience to support multi-tenant AWS architectures and live production workloads. You will partner with customers, troubleshoot incidents end to end, and contribute to automation, IaC, and runbooks.

This hands-on, customer-facing role requires strong English and Spanish, plus practical AWS skills and scripting abilities. Based in Bogotá, the team offers a flexible, hybrid setup and opportunities to grow in cloud-native contact

Formación

• 3–6 years of cloud engineering, SRE, cloud support or DevOps experience.
• Strong AWS experience across serverless and compute: Lambda, API Gateway, DynamoDB, S3, EC2, VPC, IAM, CloudWatch, Step Functions, EventBridge.
• Infrastructure as Code: Terraform, AWS CDK or CloudFormation.
• Scripting in Python, Bash or Node.js.
• Solid networking and debugging fundamentals: DNS, TLS, load balancing, routing, latency and packet-loss analysis.
• Professional working proficiency in English and Spanish.
• Based in Bogotá, or able to work Bogotá hours from Colombia

Responsabilidades

• Operate and support multi‑tenant AWS architectures serving production customer workloads.
• Own incidents end to end: triage, diagnose and resolve incidents across compute, networking, storage and application layers.
• Lead customer‑facing technical sessions — onboarding, integration walkthroughs, architecture reviews, root‑cause reviews.
• Build and improve observability: metrics, structured logging, distributed tracing, alarms and SLOs.
• Automate operations with Infrastructure as Code and CI/CD; reduce toil and manual runbook steps.
• Write and maintain runbooks, integration guides and internal documentation.
• Feed recurring customer issues back into the product roadmap alongside our engineering team.
• Participate in an on‑call rotation with the rest of the platform team

Conocimientos

Cloud engineering

AWS expertise

Customer-facing communication

English & Spanish fluency

Herramientas

Terraform

AWS CDK

CloudFormation

Python

Bash

Node.js

Docker

Descripción del empleo

DFX5 in Bogotá is hiring a Cloud Engineer with 3–6 years of cloud experience to support multi-tenant AWS architectures and live production workloads. You will partner with customers, troubleshoot incidents end to end, and contribute to automation, IaC, and runbooks.

This hands-on, customer-facing role requires strong English and Spanish, plus practical AWS skills and scripting abilities. Based in Bogotá, the team offers a flexible, hybrid setup and opportunities to grow in cloud-native contact