Custom Application Support Developer

Jobtailor; Bogotá; Presencial; COP 90.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

Jobtailor in Bogotá, Colombia is seeking a motivated full-stack software professional to triage and resolve bug reports, manage data issues, and act as a primary contact for internal platform support. You will work with JavaScript/TypeScript, Node.js, React, and Azure services to implement features and enhancements while contributing to documentation and automated tests.

The role emphasizes proactive, self-directed work, collaboration in agile teams, and growing expertise across the stack.

Formación

• 1–3 years of professional full-stack software development and/or IT experience.
• Proficiency in JavaScript, TypeScript, and Node.js.
• Experience with React or a comparable front-end framework.
• Familiarity with RESTful APIs and Git-based version control workflows.
• Comfort with command-line tooling and debugging.
• Exposure to, and comfort using, GAI development tools.
• Strong written communication skills—this role lives in Slack, documentation, and user-facing help content.
• Bachelor's degree in MIS, CS, Math, Engineering, or comparable experience.
• Fluency in English for communication with US-based colleagues.
• Legally authorized to work in Colombia.

Responsabilidades

• Triage incoming bug reports and feature requests; resolve issues autonomously and escalate high-risk items with clear context.
• Troubleshoot and resolve data issues in relational and non-relational databases; manage cross-container migrations in Cosmos DB.
• Serve as the main contact for internal platform support via Slack and intake board; communicate with users to resolve issues and capture improvement ideas.
• Monitor application health and build alerts for edge-case failures.
• Automate recurring operational tasks to reduce team overhead.
• Implement features and fixes using Node.js, TypeScript, React, and Azure services.
• Participate in code reviews, sprint planning, and backlog grooming.
• Support release management and deployment through CI/CD pipelines.
• Assist with integrations between internal applications, systems, and data stores.
• Create and maintain user-facing help docs, FAQs, and release notes for self-service support.
• Develop runbooks and troubleshooting decision trees; keep documentation current with UI changes.
• Expand automated test coverage (unit, integration, regression).
• Grow expertise in Azure, .NET, and other stack technologies as the role evolves.
• Apply agile practices including iterative delivery and fail-fast experimentation.
• Seek and respond to feedback from peers, managers, and stakeholders.
• Engage in learning opportunities and company culture.

Conocimientos

JavaScript

Node.js

React

RESTful APIs

Git workflows

Command‑line tooling

Agile practices

Data migration

CI/CD

English communication

Educación

Bachelor's degree in MIS/CS/Engineering

Herramientas

Azure Services

Cosmos DB

Git

GAI Development Tools

Slack

Descripción del empleo

• Triage incoming bug reports and feature requests; resolve known issue types autonomously and elevate novel or high-risk issues with clear context
• Troubleshoot and resolve data issues in relational SQL databases and non-relational database containers, including cross-container data migrations in Cosmos DB
• After ramp-up, serve as the primary point of contact for our custom internal platform user support via Slack and our intake board, communicating directly with application users to understand and resolve their issues and triage their improvement ideas
• Monitor application health and build alerting for edge-case failures
• Incrementally automate recurring operational tasks such as manual data corrections, reducing the team's operational overhead over time
• Implement features, enhancements, and bug fixes in internal applications using Node.js, TypeScript, React, and Azure services
• Participate in code reviews, sprint planning, and backlog grooming with the development team
• Support release management and deployment through existing CI/CD pipelines
• Assist with integrations between internal enterprise applications, systems, and data stores
• Build and maintain user-facing help documentation, FAQs, and release notes so that users can self-serve common questions
• Create and maintain developer-facing runbooks, troubleshooting decision trees, and system documentation
• Keep documentation current as features are released and the UI evolves
• Write and expand automated test coverage — unit, integration, and regression — to catch issues before users encounter them
• Develop deeper expertise in Azure services, .NET, and other technologies in our stack as the role evolves
• Apply agile practices including iterative delivery and fail-fast experimentation
• Seek and respond to feedback from peers, managers, and stakeholders
• Participate in Pariveda's learning opportunities, community events, and culture of continuous development
• Learn Pariveda's presentation style and communication techniques for technical and non-technical audiences

Requirements

• 1-3 years of professional full-stack software development and/or IT experience
• Proficiency (not just exposure) in JavaScript, TypeScript, and Node.js
• Experience with React or a comparable front-end framework
• Familiarity with RESTful APIs and Git-based version control workflows
• Comfort with command-line tooling and debugging
• Exposure to, and comfort using, GAI development tools on at least one platform (Claude, Codex, etc)
• Strong written communication skills – this role lives in Slack, documentation, and user-facing help content
• Ability to set and hold reasonable response-time boundaries with stakeholders without being adversarial
• Self-directed, proactive approach to work — you identify what needs to be done next rather than waiting to be assigned
• Willingness to own support and operational work as a core part of the role, not a distraction from it
• Bachelor's degree in MIS, Computer Science, Math, Engineering, or comparable experience
• Fluency in English is required for communication with US-based colleagues
• Legally authorized to work in Colombia

Core Competencies

Demonstrates proficiency in Full-Stack Software Development with a focus on JavaScript, TypeScript, and Node.js, while effectively communicating with users and stakeholders. Capable of automating operational tasks and maintaining documentation to enhance user support and application health.

Highest-signal resume keywords

• JavaScript Proficiency
• Node.js Development
• React Framework Experience
• SQL Database Troubleshooting
• Strong Written Communication

ATS Optimization Keywords

Hard Skills

• TypeScript
• RESTful APIs
• CI/CD Pipelines
• Automated Testing
• Agile Practices
• Data Migration
• Application Monitoring
• Bug Triage
• Feature Implementation
• Command-Line Tooling

Soft Skills

• Self-Directed
• Proactive Approach
• Stakeholder Communication
• Response-Time Management
• Collaboration

Industry Keywords

• Full-Stack Development
• Software Development
• User Support
• Documentation
• Operational Work

Tools & Technologies

• Azure Services
• Cosmos DB
• Git
• GAI Development Tools
• Slack