CRM Manager

Fever España; Madrid; Presencial; COP 174.703.000 - 262.055.000; Jornada completa

Descripción de la vacante

A leading tech platform for culture and live entertainment is seeking a professional to define CRM strategies and enhance customer retention in Madrid. The ideal candidate has at least four years of experience in digital marketing, a strong command of data analysis, and familiarity with tools like Salesforce Marketing Cloud. The role offers a dynamic team environment and substantial growth opportunities.

Servicios

40% discount on Fever events

Home office friendly and flexible schedule

Private health insurance

20 days off annually

Gympass membership

Formación

• Minimum four years of experience in Digital Marketing and CRM.
• Experience with email service providers and analytical tools.
• Ability to use data to drive marketing insights.

Responsabilidades

• Define and implement CRM strategies for customer retention.
• Maximize customer's lifetime value and profitability.
• Lead development of hyper-personalized communication programs.

Conocimientos

Digital Marketing

CRM experience

Communication in English

Data analysis

HTML code templates

A/B testing

SQL

Herramientas

Salesforce Marketing Cloud

Mailchimp

Sendgrid

Descripción del empleo

Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting‑edge technology and data‑driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in more than 40 countries to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, FC Barcelona, and Primavera Sound, presented international award‑winning experiences, and are backed by several leading global investors.

To achieve our mission, we are looking for bar‑raisers with a hands‑on mindset who are eager to help shape the future of entertainment. Ready to be part of the experience? Let’s discuss this role and what you will do to help achieve Fever’s mission.

About the Role

• Responsible for defining the CRM strategy and applying it to optimize customer retention, loyalty and return rate.
• Supervise and maximize the customer's lifetime value strategies ensuring maximum profitability.
• Design and lead the development and execution of hyper‑personalized direct communication programs at scale through the email channel and other input and output channels (onsite, push, in‑app, SMS).
• Map the Customer Journey, analyze the contact points and maximize business opportunities.

About You

• At least four years of experience working in Digital Marketing and CRM, mobile and web environments.
• Experience working with Salesforce Marketing Cloud or other ESPs (Mailchimp, Sendgrid, etc).
• Good copywriting skills and able to communicate in English in a fluent way.
• You are analytical and data‑driven and know how to leverage consumer behavioral, lifestyle, transactional, and demographic data in order to deliver relevant marketing insights.
• Experience in creating HTML code templates.
• A/B testing.
• Dynamic templates using AmpScript.
• SQL knowledge to create segmentations.

Benefits & Perks

• Opportunity to have a real impact in a high‑growth global category leader.
• 40% discount on all Fever events and experiences.
• Work in a location in the heart of Madrid, with possible travel across our markets.
• Home office friendly and flexible schedule.
• Responsibility from day one and professional and personal growth.
• Great work environment with a young, international team of talented people to work with!
• Private Health insurance.
• 20 days off annually.
• Gympass membership.

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu | TechCrunch

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

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