Courtesy Clerk

Hyvee.io; Colombia; Presencial; COP 12.000.000 - 18.000.000; A tiempo parcial

Descripción de la vacante

Hy-Vee is seeking a Courtesy Clerk to provide prompt, friendly customer service in the Grocery department. You will assist customers with products, help them to their transportation, and work with teammates to ensure a positive shopping experience.

The role requires strong customer service skills, ability to learn store procedures, and physically assist customers as needed. This is a part-time position with opportunities for growth within the store.

Formación

• Requires excellent customer service and friendly demeanor.
• Able to learn store layout and help customers locate products.
• Strong communication and short-term memory for store procedures.

Responsabilidades

• Provide prompt, friendly customer service and assist with carrying purchases.
• Greets customers and uses name when possible.
• Escort customers to products and assist with loading items.
• Check prices, stock shelves and rotate merchandise.
• Maintain cleanliness of front-end and back areas.
• Help train new courtesy clerks and support team.

Conocimientos

Customer service

Teamwork

Professionalism

Growth mindset

People skills

Descripción del empleo

Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Courtesy Clerk

Department: Grocery

FLSA : Non-Exempt

General Function :

Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service Managers

Positions that Report to you:

None

Primary Duties and Responsibilities :

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• miles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by: (examples include) escorting them to the products they're looking for
• securing products that are out of reach
• loading or unloading heavy items
• making note of and passing along customer suggestions or requests
• performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Packages purchases.
• Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.
• Assists customer in transporting purchases to their mode of transportation.
• Helps train new courtesy clerks.
• Checks prices on products.
• Pulls product forward on shelf.
• Brings carts in from parking lot and cart corral.
• Cleans can redemption area and empties the recycle bins, where applicable.
• Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room.
• Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

• Assists in all departments as requested (within the wage and hour guidelines).
• Delivers product to customers (within the wage and hour guidelines).
• Shovels, salts, and sands walkways.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
• Ability to do simple addition and subtraction; copying figures, counting and recording.
• Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or in writing, increased contact with people.

Education and Experience:

No education or experience requirements.

Physical Requirements:

Must be physically able to exert up to 50 pounds of force occasionally; exert 20 pounds of force frequently; and exert 10 pounds of force constantly to move objects.

Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions :

This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.

Equipment Used to Perform Job:

• Tomra (bottle machines)
• window washing equipment
• vacuum cleaner
• power washer
• brooms
• delivery vehicle
• phone
• fax
• copier
• two wheeler
• pallet jack
• box cutter (within wage and hour guidelines)

Contacts:

Has daily contact with the general public and occasional contact with suppliers/vendors.

Employment is contingent upon the successful completion of a pre employment drug screen.