Commercial Quality Senior Manager

6010-Biosense Webster Inc. Legal Entity; Bogotá; Vor Ort; COP 120.000.000 - 240.000.000; Vollzeit

Zusammenfassung

Johnson & Johnson in Colombia seeks a senior leader to establish and lead the cluster's Commercial Quality framework, ensuring preventive actions, non‑compliance mitigation, and global/local QMS alignment.

You will partner across segments, manage CAPA, audits, SOPs, and regulatory relationships, driving continuous improvement and world-class quality in handling, storage, and distribution where applicable.

Qualifikationen

• Experience leading quality and regulatory compliance in healthcare.
• Experience with CAPA and risk management processes.
• Knowledge of ISO 9001 and QMS standards.

Aufgaben

• Lead the Cluster Commercial Quality organization and ensure quality systems across activities.
• Develop strategic measures and targets for quality performance.
• Oversee CAPA and risk management processes.
• Establish and maintain relationships with regulatory bodies and partners.
• Oversee SOPs and education across countries.
• Coordinate internal and external audits and management reviews.

Kenntnisse

Compliance Management

CAPA

ISO 9001

Leadership

Quality Management Systems

Quality Control

Fact-Based Decision Making

Performance Measurement

Team Management

Quality Processes

Jobbeschreibung

Job Description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): Brazil R-107197, Chile R-108692, Colombia R-108693, Mexico R-108694 Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

Job Function: Quality

Job Sub Function: Customer/Commercial Quality

Job Category: People Leader

All Job Posting Locations: Bogotá, Distrito Capital, Colombia

Overall purpose of job

Under the general direction of the Commercial Quality Senior Director, this position is responsible for establishing and leading Johnson & Johnson overall quality management framework and quality system for the cluster, establishing preventive and corrective actions to mitigate potential or actual non-compliance risks and ensuring compliance to attain world‑class operational/customer focused capabilities. The overall management responsibilities also require exerting leadership in regional projects and initiatives providing strategic direction to achieve established goals. Role complexity includes but is not limited to ability to interact cross segment and representation of the region in global projects and initiatives.

Essential duties and responsibilities

• Lead the Cluster Commercial Quality organization, including all commercial activities, and support to handling, storage, distribution (when applicable), to ensure a proactive approach to quality assurance and quality systems.
• Develop appropriate strategic and process performance measures/targets.
• Manage the overall corrective and preventive action (CAPA) and risk management processes.
• Establish and maintain global and local relationships with partnering organizations and regulatory bodies.
• Oversee the management of Standard Operating Procedures, ensuring simplicity, standardization and education across the countries.
• Operate as a key business partner for quality and process improvement, understand business requirements.
• Ensure compliance to all applicable quality standards and regulatory requirements.
• Ensure troubleshooting and solutions to quality issues through statistical analysis and process excellence tools.
• Present case studies and metrics to Cluster Leadership.
• Coordinate execution of internal audit, and 2nd party audit as needed.
• Lead the management review process for the cluster as Management Representative.
• Propose initiatives for quality performance improvement.
• Drive complaint vigilance execution in the countries ensuring the timely reporting and closure of product related complaints cases, quality, and immediate escalation.
• Understand current requirements of Regulatory Agencies such as local MOH’s, as well as standard organizations such as ISO.
• Ensure compliance with the J&J policies and local regulations at the local warehouses and distributors.
• Effectively work with Cross Segment leadership (functional and commercial) in the deployment and sustainability of initiatives that will support QMS execution and compliance on designated countries.
• Management of Pharmacovigilance and Post Market Surveillance (Technovigilance) systems within the cluster.

Strategy and Planning

• Develop a common vision and strategy for Quality and Process Improvement
• Entrench a process improvement culture within the business.
• Implement process management practices, verify/validate project results and advocate further use of PE to drive business results.
• Embed QMS management principles in the organization, creating cross-functional process improvement teams who effectively complete improvement projects central to these efforts.
• Engage all company employees in these initiatives, through interactive project coaching/consulting and change management strategies.
• Develop appropriate strategic and process performance measures/targets.
• Ability to represent the region in Global and Regional forums, leading functional efforts as required to achieve results.

Relationship Management

• Partner with the Cluster, Surgery Commercial Quality and Deliver (for Handling Storage and Distribution), Regional and Functional Community, Business Leaders, Process Owners and Project Teams.
• Work with external business partners and regulators to build capability and ensure compliance to quality standards.
• Strengthen quality & compliance capability in the organization, through tools like training, newsletters, conferences, quality week.

Required Skills

• Compliance Management
• Continuous Improvement
• Corrective and Preventive Action (CAPA)
• Developing Others
• Fact-Based Decision Making
• Give Feedback
• Inclusive Leadership
• ISO 9001
• Leadership
• Performance Measurement
• Quality Control (QC)
• Quality Management Systems (QMS)
• Quality Processes
• Quality Standards
• Standard Operating Procedure (SOP)
• Team Management

Preferred Skills

• Compliance Management
• Continuous Improvement
• Corrective and Preventive Action (CAPA)
• Developing Others
• Fact-Based Decision Making
• Give Feedback
• Inclusive Leadership
• ISO 9001
• Leadership
• Performance Measurement
• Quality Control (QC)
• Quality Management Systems (QMS)
• Quality Processes
• Quality Standards
• Standard Operating Procedure (SOP)
• Team Management

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at https://www.jnj.com/. Our Credo calls on us to respect the dignity of every individual and create an environment for all people to thrive.

Throughout the recruitment process - from application through hiring - we are committed to providing reasonable accommodations/adjustments for qualified candidates with disabilities. If you need support at any stage of the recruitment process, please complete our candidate accommodation request form so we can assist you.