Colombia Salesforce Lead — Platform Stability & Growth

Inchcape

Colombia

A distancia

COP 180.000.000 - 300.000.000

Jornada completa

Hace 7 días

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Descripción de la vacante

Inchcape Digital in Colombia is seeking a Lead Salesforce Functional to steer the Salesforce team, drive administration, and oversee platform enhancements. You will manage priorities, resolve escalations, and ensure stability, availability, and performance aligned with business goals.

The role requires hands-on configuration, strong stakeholder management, and experience leading CRM support teams in an Agile environment.

Formación

Proven experience leading Salesforce or CRM support teams.
Strong knowledge of Sales Cloud and Service Cloud in enterprise environments.
Hands-on Salesforce configuration (users, roles, flows, reports, etc.).
Strong stakeholder management, prioritization, and Agile environment experience.

Responsabilidades

Lead and mentor the Salesforce team responsible for support, administration, and platform enhancements.
Manage team workload, priorities, and escalations across support and continuous improvement activities.
Ensure platform stability, performance, and availability aligned with business needs.
Act as the main escalation point for complex functional and technical issues.
Oversee incident management, root cause analysis, and timely resolution of user issues.
Drive continuous improvement, process optimization, and platform adoption across the organization.