Client Success Operations

remoti; Bogotá; On-site; COP 24,000,000 - 36,000,000; Full time

Job summary

Remoti is seeking a friendly, proactive professional to be one of the first contacts for prospective clients. You’ll gather information, understand needs, document case details, and ensure smooth handoffs to the relevant team, setting the foundation for excellent service.

You’ll coordinate follow-ups, keep information organized, support day-to-day operations, and grow with a team that values problem-solving, strong communication, and a client-centric mindset in a fast-paced environment.

Qualifications

• Strong communication skills and advanced English proficiency.
• Experience in customer-facing roles (customer success, account management, client services, or operations).
• Excellent organizational skills with attention to detail and follow-up.
• Proactive, resourceful mindset and ability to adapt in a fast-paced environment.
• Genuine interest in learning, taking ownership, and growing professionally.

Responsibilities

• Serve as a primary point of contact for prospective clients, gathering information and understanding needs.
• Document case details and hand off to the appropriate team; coordinate follow-ups.
• Support day-to-day operational processes and keep information organized.

Skills

Communication skills

English proficiency

Customer-facing experience

Organizational skills

Proactive mindset

Ownership/growth mindset

Job description

In this role, you’ll be one of the first points of contact for prospective clients, gathering relevant information, understanding their needs, documenting case details, and ensuring a smooth handoff to the appropriate team. You’ll also help coordinate follow-ups, keep information organized, and support day-to-day operational processes.

What we’re looking for:

• Strong communication skills and advanced English proficiency.
• Experience in customer-facing roles, such as customer success, account management, client services, or operations.
• Excellent organizational skills, attention to detail, and follow-up.
• A proactive, resourceful mindset and the ability to adapt in a fast-paced environment.
• A genuine interest in learning, taking ownership, and growing professionally.

This is a great opportunity for someone who enjoys working with people, solving problems, and being part of a growing team, with the potential to take on broader responsibilities over time.