Client Services and Administrative Analyst

Marsh Risk; Colombia; Híbrido; COP 109.305.000 - 182.176.000; Jornada completa

Descripción de la vacante

A leading insurance services firm is looking for a talented individual to join their team in Colombia. This hybrid role involves managing complex insurance tasks and offers comprehensive training within the first 90 days. The ideal candidate will have experience in administrative roles, strong organizational skills, and a good command of English. Joining this team provides opportunities for professional development and a vibrant work culture that fosters inclusion and collaboration.

Servicios

Professional development opportunities

Inclusive work culture

Flexible work environment

Formación

• 2-4 years of experience in administrative roles or customer service, ideally in insurance.
• Strong organizational skills with the ability to manage multiple tasks.
• Good command of spoken and written English, along with proficiency in the local language.

Responsabilidades

• Achieve SLAs and KPIs for insurance services.
• Ensure compliance with internal and regulatory guidelines.
• Prepare proof of insurance documents in a timely manner.

Conocimientos

Organizational skills

Customer service

Relationship building

English proficiency

MS Office knowledge

Educación

Graduate degree

Descripción del empleo

We are seeking a talented individual to join our Insurance Services team at Marsh. This role will be based in Colombia (Bogota). This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role you will be part of a dynamic team handling complex and diverse insurance tasks. You will gain excellent exposure to insurance processes, enhance your insurance knowledge, and build client management skills. The role includes comprehensive training and clear milestones to help you become proficient within your first 90 days.

We will count on you to:

• Contribute to achieving Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and business objectives
• Ensure compliance with internal targets related to error reduction, quality checking, and processing
• Develop and maintain productive relationships with CE/Broker and Policy Servicing teams
• Ensure all documentation complies with Marsh Procedures, Compliance Standards, and regulatory guidelines
• Prepare Proof of Insurance documents timely and manage workflow coordination within MMA Teams.
• Manage own queue of work to ensure timely delivery as per SLA and escalating delays or queries appropriately
• Maintain performance standards and update reports regularly based on predefined templates
• Adhere to company policies and compliance requirements, including data security and regulatory frameworks

What you need to have:

• Prior work experience, preferably 2-4 years in administrative roles and customer service, ideally within the insurance or insurance broking domain.
• Good command of spoken and written English, along with local language proficiency
• Strong organizational skills with ability to prioritize and manage multiple tasks under tight deadlines
• Basic knowledge of MS Office and willingness to learn and adapt to changes
• Graduate degree with superior comprehension and articulation skills.
• Team-oriented mindset and ability to convey ideas effectively among knowledgeable audiences.

What makes you stand out:

• Insurance certification from ‘The Institutes’, USA (AINS, CPCU etc).
• Post-Graduation or Certificate Courses in Insurance.
• Prior experience in insurance process, especially Proof of Insurance/Certificates processing.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.