Client Care Support

Visa; Bogotá; Presencial; COP 36.000.000 - 48.000.000; Jornada completa

Descripción de la vacante

Visa is a global payments technology leader seeking a Client Care Support professional in Bogotá, Colombia. The role focuses on operational and client service support to payments clients, with emphasis on troubleshooting, relationship management, and delivering high-quality support.

The position requires digital fluency and comfort with emerging AI tools to enhance daily work, with at least 3 in-office days per week as determined by the Hiring Manager.

Formación

• Must have a High School diploma or equivalent or relevant work experience.
• Experience in troubleshooting and resolving complex client issues in the payments industry.
• Experience in managing projects using project management principles.
• Experience in establishing productive working relationships with staff and management at all levels.
• Experience in setting priorities and managing customer expectations.
• Experience in using Excel for data analysis.
• Experience in preparing professional presentations using PowerPoint.
• Experience in public speaking and delivering presentations.
• Experience in working both as part of a team and independently.
• Experience in bilingual communication (English and Spanish).

Responsabilidades

• Provide operational support to clients, including troubleshooting and resolving complex issues related to payments and processing services.
• Manage assignments of diverse scope and complexity, requiring significant initiative and good judgment.
• Establish and maintain productive working relationships with staff and management at all levels.
• Set priorities and manage customer expectations, ensuring timely and effective resolution of client needs.
• Support the implementation and ongoing support of market-specific products and services.

Conocimientos

Bilingual English/Spanish

Data analysis with Excel

Public speaking

Project management

Educación

High School diploma

Herramientas

PowerPoint

Excel

Descripción del empleo

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Client Care Support role is responsible for providing operational and customer service support to clients within the payments industry. This position requires the ability to manage assignments of diverse scope and complexity, set priorities, and manage customer expectations both internally and externally. The role involves working as part of a team and independently to troubleshoot and resolve complex issues, establish productive working relationships with staff and management at all levels, and deliver high-quality client support. All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

• Provide operational support to clients, including troubleshooting and resolving complex issues related to payments and processing services.
• Manage assignments of diverse scope and complexity, requiring significant initiative and good judgment.
• Establish and maintain productive working relationships with staff and management at all levels.
• Set priorities and manage customer expectations, ensuring timely and effective resolution of client needs.
• Support the implementation and ongoing support of market-specific products and services.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• Must have a High School diploma or equivalent or relevant work experience.
• Experience in troubleshooting and resolving complex client issues in the payments industry.
• Experience in managing projects using project management principles.
• Experience in establishing productive working relationships with staff and management at all levels.
• Experience in setting priorities and managing customer expectations.
• Experience in using Excel for data analysis.
• Experience in preparing professional presentations using PowerPoint.
• Experience in public speaking and delivering presentations.
• Experience in working both as part of a team and independently.
• Experience in bilingual communication (English and Spanish).

Preferred Qualifications

• 1 or more years of work experience.
• Experience in roles such as Support, Pre-sales, and Project Management in the financial services, payment industry, software, or information services.
• Experience in client-facing accountability in the payments industry.
• Experience in bankcard operations, supporting highly complex clients and/or services.
• Experience in negotiating with and influencing clients and staff at the working level.
• Experience in working in a highly regulated financial environment.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.