Bilingual Tech Support Analyst II – English/French (Remote)

J.S. Held LLC; A distancia; COP 183.587.000 - 257.023.000; Jornada completa

Descripción de la vacante

A global consulting firm is seeking a Technology Support Analyst proficient in English and Canadian French. The role requires at least 7 years of experience in direct end-user support. Responsibilities include providing remote support for computer systems, troubleshooting issues, and maintaining technical documentation. The firm values creativity and strong organizational skills, offering a flexible work environment and comprehensive benefits including medical, dental, and vision insurance.

Servicios

Flexible work environment

Medical insurance

Dental insurance

Vision insurance

Formación

• 7+ years of experience in a direct end-user support role.
• Proficient in both English and Canadian French at a professional level.
• Minimum 2-3 years of job stability in corporate support.

Responsabilidades

• Provide remote support for employees on company computer systems.
• Troubleshoot problems and offer immediate resolutions.
• Create detailed tickets documenting support requests and resolutions.

Conocimientos

Technical documentation creation

Proactive problem solving

Customer service skills

Attention to detail

ITIL knowledge

Herramientas

Microsoft Office 365

Azure Active Directory

ServiceNow

Adobe Cloud

Descripción del empleo

A global consulting firm is seeking a Technology Support Analyst proficient in English and Canadian French. The role requires at least 7 years of experience in direct end-user support. Responsibilities include providing remote support for computer systems, troubleshooting issues, and maintaining technical documentation. The firm values creativity and strong organizational skills, offering a flexible work environment and comprehensive benefits including medical, dental, and vision insurance.