Bilingual Tech Support Analyst – English & French (Remote)

J.S. Held LLC; A distancia; COP 220.304.000 - 293.740.000; Jornada completa

Descripción de la vacante

A global consulting firm is seeking a Technology Support Analyst proficient in both English and French to provide remote support for company systems. The role requires 5+ years of experience in end-user support and strong analytical skills. The ideal candidate will ensure high-quality service for both English and French-speaking employees. This is a remote position offering flexibility to meet the team's needs.

Servicios

Flexible work environment

Medical, Dental, and Vision Insurance

Formación

• Minimum 5 years of experience in direct end-user support.
• Ability to craft comprehensive solutions for identified problems.
• Proficiency in technical documentation creation.

Responsabilidades

• Provide remote support for company-issued systems and devices.
• Ensure service quality in accordance with ITIL guidelines.
• Create and manage detailed support tickets.

Conocimientos

Proficient in English and French

Technical support skills

Analytical skills

Excellent communication

Educación

ITILv4 Certification

Herramientas

Microsoft Office 365

Azure Active Directory

ServiceNow

Descripción del empleo

A global consulting firm is seeking a Technology Support Analyst proficient in both English and French to provide remote support for company systems. The role requires 5+ years of experience in end-user support and strong analytical skills. The ideal candidate will ensure high-quality service for both English and French-speaking employees. This is a remote position offering flexibility to meet the team's needs.