Bilingual IT Support Specialist — MS 365 & Azure AD

Imagina Colombia; Colombia; Presencial; COP 24.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

Imagina Colombia is seeking a proactive IT Support Specialist to deliver high-quality end-user support and keep Microsoft technologies running smoothly across the organization in Colombia. Fluency in English is required, and a solid foundation in Windows and Microsoft 365 is essential.

You will handle device management with Intune, manage Entra ID, and troubleshoot network, VPN, and security issues while maintaining documentation and contributing to process improvements in a dynamic IT

Formación

• Proven corporate technical support experience with Windows 10/11.
• Experience with Microsoft 365 and Entra ID/Azure AD including MFA/SSO.
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi‑Fi, firewalls).
• Experience with Active Directory, Group Policy and event logs.
• Experience with ITSM platforms (ServiceNow, Jira Service Management, Freshservice).
• Strong English communication and problem-solving.

Responsabilidades

• Provide end-user support for desktops, laptops, printers and mobile devices.
• Support Exchange Online, Teams, SharePoint Online, OneDrive and Office apps.
• Manage identity and access in Entra ID; resolve MFA/SSO issues.
• Deploy and manage Windows and mobile devices with Intune / Endpoint Manager.
• Diagnose network and VPN, DNS, DHCP, Wi‑Fi and firewall issues.
• Review logs and handle security alerts; follow ITSM SLAs.
• Document knowledge base and improve processes.

Conocimientos

Windows 10/11

Microsoft 365

Entra ID/Azure AD

ITSM tools

English communication

Herramientas

Intune

Endpoint Manager

PowerShell

ServiceNow

Jira Service Management

Freshservice

Descripción del empleo

Imagina Colombia is seeking a proactive IT Support Specialist to deliver high-quality end-user support and keep Microsoft technologies running smoothly across the organization in Colombia. Fluency in English is required, and a solid foundation in Windows and Microsoft 365 is essential.

You will handle device management with Intune, manage Entra ID, and troubleshoot network, VPN, and security issues while maintaining documentation and contributing to process improvements in a dynamic IT