Bilingual Healthcare Administrative Support Specialist

Seamlessassist; A distancia; COP 110.043.000 - 165.065.000; Jornada completa

Descripción de la vacante

A healthcare support company is seeking a Bilingual Medical Virtual Assistant to join their U.S.-based clinical team. This remote role requires building patient rapport in both Spanish and English while managing communications and administrative tasks. The ideal candidate will have a nursing or healthcare background, preferably with telehealth experience, and strong organizational skills. Enjoy flexible working hours while contributing to meaningful patient care across cultures.

Servicios

Flexible working hours

Collaborative team environment

Formación

• Clinical experience required (CNA, MA, RN, or similar preferred).
• At least 1 year of experience in a healthcare or telehealth setting.
• Ability to handle confidential information and follow HIPAA compliance.

Responsabilidades

• Communicate with patients in Spanish and English via phone, text, or email.
• Manage appointment scheduling and follow-ups through EMR/EHR systems.
• Maintain accurate and confidential patient records.

Conocimientos

Bilingual (Spanish-English)

Patient communication

Detail-oriented

EMR/EHR systems proficiency

Educación

Nursing/Physician education or clinical experience

Herramientas

EMR/EHR systems (e.g., Athena, Kareo)

Google Workspace

Microsoft Office

Descripción del empleo

Bilingual Healthcare Administrative Support Specialist

We are seeking a Bilingual Medical Virtual Assistant (Spanish-English) with a nursing or healthcare background to support a U.S.-based clinical team. In this role, youll handle patient communications, coordinate care, and manage administrative processesall while ensuring accuracy, empathy, and professionalism across both languages.

This is ideal for someone with healthcare experience who enjoys patient interaction and wants to continue contributing to meaningful care in a remote capacity.

Key Responsibilities

• Communicate with patients in Spanish and English via phone, text, email, or patient portals.
• Manage appointment scheduling, reminders, and follow-ups through EMR/EHR systems.
• Explain care instructions and clinic procedures (within scope; not diagnosing).
• Maintain accurate and confidential patient records.
• Support billing, documentation, and insurance coordination as needed.
• Collaborate with clinicians and staff to ensure a smooth patient experience.
• Provide compassionate and efficient support while upholding HIPAA standards.

Qualifications

• Nursing/Physician educationor clinical experience required (CNA, MA, RN, or similar preferred).
• Fluent in both Spanish and English (written and spoken).
• At least 1 year of experience in a healthcare, telehealth, or medical office setting.
• Solid experience in the Cardiology space, including comprehensive exposure to Congestive Heart Failure.
• Strong communication and interpersonal skills with a patient-centered approach.
• Experience using EMR/EHR systems (e.g., Athena, Kareo, SimplePractice) is a plus.
• Highly organized, detail-oriented, and reliable in remote work settings.
• Ability to handle confidential information and follow HIPAA compliance.

Preferred Skills

• Background in home health, telemedicine, or outpatient care.
• Knowledge of medical billing or prior authorization processes.
• Familiarity with Google Workspace, Microsoft Office, and CRM systems.

Why Join Us

• 100% remote position with flexible working hours.
• Opportunity to support meaningful patient care across cultures.
• Collaborative, supportive team environment.