Bilingual Customer Service Representative (English/Spanish)

Resolv Global; Polonuevo; On-site; COP 28,520,000 - 38,415,000; Full time

Benefits offered by this job

Paid training

On-site in Barranquilla

Job summary

Resolv Global is seeking a customer-focused, bilingual professional to join our on-site customer service team in Barranquilla. You will assist customers with product inquiries, orders, sizing, returns, exchanges, and website issues.

Responsibilities include handling inquiries via phone, email, and chat, resolving issues, and maintaining accurate records. The role requires strong English/Spanish communication and a willingness to work full-time on-site.

Qualifications

• Experience in customer service, preferably in call center, e-commerce, retail, or tech support.
• Fluent communication in English and Spanish, written and verbal.
• Proven problem-solving and attention to detail with a customer-first mindset.
• Strong computer navigation skills and ability to learn new systems quickly.

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Provide product information, sizing, availability, and order questions.
• Resolve website navigation, checkout, tracking, returns, and exchanges.
• Investigate concerns and provide clear solutions.
• Maintain accurate customer records and escalate when needed.

Skills

Bilingual English/Spanish

Customer service experience

Problem solving

Computer navigation

Adaptability

Tools

CRM tools

Job description

We are looking for a customer-focused, bilingual professional to join an on-site customer service team in Barranquilla. In this role, you will assist customers of an online clothing retailer with product inquiries, orders, sizing, returns, exchanges, and website-related issues.

Key Responsibilities

• Handle inbound customer inquiries through phone, email, and chat.
• Assist customers with product information, sizing, availability, and order-related questions.
• Help resolve website navigation, checkout, tracking, return, and exchange issues.
• Investigate customer concerns and provide clear, practical solutions.
• Maintain accurate customer and interaction records.
• Escalate complex issues appropriately while maintaining a positive customer experience.

What We're Looking For

We want someone who can do more than simply answer questions. You should be able to understand customer concerns, communicate clearly in both languages, navigate digital tools confidently, and take ownership of finding the right solution.

Compensation

• $230 USD per week
• Paid weekly in arrears
• Independent Contract
• Paid training

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interviews

Important

• English resumes are required.
• Strong English communication skills are essential.
• Completion of the One-Way Video Interview is mandatory.
• Applications without a completed video interview will not be considered.

Requirements

• Previous customer service experience, preferably in a call center, e-commerce, retail, or technical support environment.
• Strong English and Spanish communication skills, both written and verbal.
• Excellent computer navigation skills and the ability to learn new systems quickly.
• Strong problem-solving skills, attention to detail, and a customer-first mindset.
• Ability to manage multiple inquiries while maintaining accuracy and professionalism.
• Willingness and ability to work full-time on-site in Barranquilla, Colombia.
• Availability to work the assigned schedule, which may include weekends.

Preferred Qualifications

• Experience supporting online shoppers or handling e-commerce orders.
• Familiarity with order management systems, customer service platforms, or CRM tools.
• Experience troubleshooting basic website, checkout, or account-related issues.