Bilingual Customer Relationship Manager

Ringover France; Bogotá; Presencial; COP 74.123.000 - 111.186.000; Jornada completa

Descripción de la vacante

A French telecommunications company is seeking a Client Relationship Manager in Bogotá. You will oversee technical incident management and customer interactions, focusing on delivering excellent service. Ideal candidates have prior customer service experience, strong communication skills, and proficiency in tools like Zendesk. Join a growing team committed to innovation and customer satisfaction.

Formación

• Experience in customer service and/or sales.
• Ability to understand customer needs and provide personalized advice.
• Interest in digital technologies and project management.

Responsabilidades

• Oversee end-to-end management of technical incidents via phone support.
• Collaborate with internal teams to resolve high-priority issues.
• Manage customer interactions using Zendesk while ensuring follow-up.

Conocimientos

Excellent communication skills

Customer service experience

Attention to detail

Proficiency in office tools

Understanding of digital technologies

Herramientas

Zendesk

Descripción del empleo

🔥- A French company 🇫🇷 based in Paris, specializing in telecommunications, is looking for a professional passionate about customer relations and possessing excellent communication skills to join our team as a Client Relationship Manager through our partner AMS Algeria. If you are motivated to contribute to the success of a growing company in the communications sector, this opportunity is for you!

Responsibilities

• Oversee end-to-end management of technical incidents via phone support.
• Quickly resolve technical issues by collaborating with cross‑functional teams.
• Analyze customer needs and propose effective solutions to meet their expectations.
• Ensure service level compliance (SLA) in all customer interactions.
• Clearly communicate technical information to various audiences.
• Efficiently manage tickets, prioritizing them based on urgency and impact.
• Collaborate with internal teams to escalated and resolve high‑priority issues.
• Answer phone calls via our interactive voice response system.

Manage requests via Zendesk

• Use Zendesk to manage all customer interactions.
• Ensure rigorous follow‑up on requests, respecting response times and ensuring quality exchanges.

This position is for you if

• You have previous experience in customer service and/or sales.
• You are always attentive, doing your best to understand customer needs and respond creatively.
• You know how to offer personalized advice to get the best results and are constantly looking for ways to improve to ensure a satisfactory experience.
• You are proficient in essential office tools.
• You have an interest in digital technologies.
• You are persistent and meticulous in project management.
• You are thorough in customer follow‑up.