Bilingual Customer Care Agent (Remote/Hybrid)

INGEPSY; Bogotá, Distrito Capital; Híbrido; COP 40.000.000 - 80.000.000; Jornada completa

Descripción de la vacante

A global leader in records management is looking for a Customer Service Representative in Bogotá. The role involves managing customer inquiries and providing support in both English and Spanish. Candidates should have at least 1 year of experience in customer service, strong analytical skills, and be team-oriented. The position offers a hybrid work model, competitive compensation, and opportunities for professional growth.

Servicios

Competitive compensation

Flexible work options

Transportation service for in-office days

Opportunities for professional growth

Formación

• Minimum 1 year of experience in Customer Service or Call Center environments.
• Strong communication and writing skills in English and Spanish.
• Proven high analytical skills and effective use of office tools.

Responsabilidades

• Manage responses to customer inquiries via CRM Service Cloud.
• Provide support for account closure cases to ensure continuity.
• Prioritize customer claims with a focus on urgency.

Conocimientos

Advanced English (B2+)

Customer service skills

Teamwork

Analytical skills

Educación

Bachelor's degree in a relevant field

Descripción del empleo

A global leader in records management is looking for a Customer Service Representative in Bogotá. The role involves managing customer inquiries and providing support in both English and Spanish. Candidates should have at least 1 year of experience in customer service, strong analytical skills, and be team-oriented. The position offers a hybrid work model, competitive compensation, and opportunities for professional growth.